Gentle Giant Moving Company Review
Looking to hire Gentle Giant Moving Company? See our detailed 11-point review based on our independent analysis of Gentle Giant Moving Company, 129 other Cambridge moving companies, and 624 moving companies in Massachusetts.
Gentle Giant Moving Company has an overall score of 8.58 out of 10. Based on our extensive analysis, this is a Fabulous score and places it in the top 86.99% of all movers in Massachusetts and the top 83.56% of moving companies nationwide. They score better than 357 movers in Massachusetts.
Key Takeaways:
- Overall rating: 8.58 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Gentle Giant Moving Company has been serving customers for over 40 years, establishing a robust reputation based on customer referrals and satisfaction. This company differentiates itself through a team of highly trained movers, earning recognition for ethical, professional practices. With 20 locations across the United States, Gentle Giant provides comprehensive moving services for both local and long-distance relocations. They offer specialized services including piano and commercial moving, along with packing, unpacking, and storage solutions. Their commitment to delivering stress-free, exceptional quality moves is reinforced by their tailored customer service approach, assigning dedicated Move Coordinators to navigate clients through the moving process.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Gentle Giant Moving Company & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.91 | ↑ 10.2% | 20 | 0 | 100.0% | |
| Punctuality | 8.51 | ↑ 9.3% | 6 | 0 | 100.0% | |
| Affordability | 7.81 | ↑ 5.4% | 3 | 0 | 100.0% | |
| Communication | 8.76 | ↑ 20.8% | 10 | 0 | 100.0% | |
| Stick to Prices | 7.85 | ↑ 34.3% | 3 | 0 | 100.0% | |
| Speed | 8.68 | ↑ 5.4% | 6 | 0 | 100.0% | |
| Friendliness | 9.11 | ↑ 7.0% | 14 | 0 | 100.0% | |
| Will Hire Again | 8.90 | ↑ 13.6% | 22 | 0 | 100.0% | |
| Professionalism | 8.99 | ↑ 12.7% | 14 | 0 | 100.0% | |
| Precision & Care | 8.65 | ↑ 11.8% | 8 | 0 | 100.0% |
Recent Gentle Giant Moving Company Reviews
Quality - 8.91/10
Overall quality of the service provided on moving day.
Overall Review Distribution
Punctuality - 8.51/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 7.81/10
How affordable was the moving service?
Overall Review Distribution
Communication - 8.76/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Stick to Prices - 7.85/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 8.68/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 9.11/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 8.90/10
How likely a customer is to hire the same movers again for their next move.
Overall Review Distribution
Professionalism - 8.99/10
Did the moving crew behave in a professional manner on moving day?
Overall Review Distribution
Precision & Care - 8.65/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by Gentle Giant Moving Company
- Local Moving
- Long Distance Moving
- Commercial Moving
- Piano Moving
- Packing & Unpacking
- Moving Box Delivery
- Craning & Specialty Moving
- Storage Facilities
- White Glove Moving
Licenses
State & federal license information
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 9/11/26)- USDOT: 373544
- MC: 218762
- ENTITY TYPE: Carrier
88
Registered Trucks, Tractors, or Vans
253
Registered Drivers
4/01/26
Most Recent USDOT Update
5,000,000
Annual Interstate Miles (2025)
Detailed Customer Insights
Based on our analysis of Gentle Giant Moving Company's customer reviews:
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Awards
Contact Gentle Giant Moving Company
- Brooklyn, WI, 53521
- (781) 358-5183
- https://www.gentlegiant.com/locations/ma/winchester/moving-company.html
Follow Gentle Giant Moving Company:
How we ranked the top Massachusetts movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Massachusetts.
Rating Methodology
Here's the methodology we used to come up with the best movers in Massachusetts:
Our original review-based ranking algorithm
We started with a total of 624 companies that offer moving services in the Massachusetts area.
From these 624 companies, we analyzed a total of 101,819 reviews dating all the way back to July 2005.
We also reviewed a total of 207 state and federal moving licenses from these 624 companies and 1,647 different 3rd party review and social profiles.
Each of the ~101,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 255,270 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 27,384 Cambridge moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Massachusetts moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
