Help-U-Move Review
Looking to hire Help-U-Move? See our detailed 11-point review based on our independent analysis of Help-U-Move, 13 other Kennewick moving companies, and 503 moving companies in Washington.
Help-U-Move has an overall score of 9.21 out of 10. Based on our extensive analysis, this is an Exceptional score and places it in the top 93.7% of all movers in Washington and the top 94.42% of moving companies nationwide. They score better than 470 movers in Washington.
Key Takeaways:
- Help-U-Move is the #1 Ranked Movers in Kennewick, WA
- Overall rating: 9.21 out of 10
- Highest 11-point rating category: Speed
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Help-U-Move is a veteran-owned, locally operated small business in Pasco that handles over 4,000 moves yearly. It has provided residential and commercial moving services to customers in Eastern Washington for more than two decades. With eight trucks and a team of 20 employees, this Wheaton Van Lines agent is able to execute local, statewide, and interstate moves anywhere in the country. Its team is AMSA-certified and rated A+ by the BBB, so you can be assured that they will treat every single one of your items like it was their own family’s treasured possession. Help-U-Move also specializes in retirement and assisted living relocation for senior citizens. It can move specialty items like pianos, hot tubs, safes, billiard tables, and grandfather clocks and help load and unload third-party trucks, vans, and containers. If you're looking for movers in Kennewick, WA, be sure to evaluate your options thoroughly. Help-U-Move donates services to non-profit organizations throughout the region.
Our Research
- Analyzed 366 total reviews
- Reviewed 7 social profiles and review listings
- Checked for license verification at FMCSA
- Crunched 933 data points pertaining to the above
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Help-U-Move & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 9.61 | ↑ 15.5% | 177 | 6 | 96.7% | |
| Punctuality | 9.37 | ↑ 17.1% | 52 | 3 | 94.5% | |
| Affordability | 9.39 | ↑ 23.7% | 36 | 1 | 97.3% | |
| Communication | 9.46 | ↑ 27.2% | 58 | 2 | 96.7% | |
| Stick to Prices | 8.39 | ↑ 40.9% | 15 | 2 | 88.2% | |
| Speed | 9.85 | ↑ 16.2% | 73 | 0 | 100.0% | |
| Friendliness | 9.72 | ↑ 10.9% | 113 | 2 | 98.3% | |
| Will Hire Again | 9.65 | ↑ 19.5% | 175 | 4 | 97.8% | |
| Professionalism | 9.66 | ↑ 17.9% | 104 | 2 | 98.1% | |
| Conflict Handling | 6.63 | ↑ 63.0% | 7 | 3 | 70.0% | |
| Precision & Care | 9.65 | ↑ 21.7% | 96 | 2 | 98.0% |
Recent Help-U-Move Reviews
Quality - 9.61/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 9.37/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 9.39/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 9.46/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 8.39/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 9.85/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.72/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 9.65/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 9.66/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 6.63/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 9.65/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Help-U-Move
- Local Moving
- Statewide Moving
- Out of State Moving
- Interstate Moving
- Complete Moving Services
- Residential Moving
- Office Moving
- Piano Moving
- Appliance Moving
- Furniture Moving
Licenses
State & federal license information
Washington Moving License
Status: Inactive (last checked: 8/04/22)Washington Moving License Information
- License Number: 42443
- License Status: Inactive
- Date Issued: -
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 6/27/25)- USDOT: 482337
- MC: 252568
- ENTITY TYPE: Carrier/Shipper
6
Registered Trucks, Tractors, or Vans
20
Registered Drivers
6/05/23
Most Recent USDOT Update
5,000
Annual Interstate Miles (2022)
Detailed Customer Insights
Based on our analysis of Help-U-Move's customer reviews:
3.25 hrs
Local Move Duration
based on 10 reviews
2 days
Interstate Move Duration
based on 3 reviews
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Awards
Contact Help-U-Move
- 3412 N Swallow Ave, Pasco, WA, 99301
- (509) 547-2212
- https://help-u-move.com/
Follow Help-U-Move:
How we ranked the top Washington movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Washington.
Rating Methodology
Here's the methodology we used to come up with the best movers in Washington:
Our original review-based ranking algorithm
We started with a total of 503 companies that offer moving services in the Washington area.
From these 503 companies, we analyzed a total of 81,157 reviews dating all the way back to February 2006.
We also reviewed a total of 102 state and federal moving licenses from these 503 companies and 1,655 different 3rd party review and social profiles.
Each of the ~81,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 246,351 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 30,225 Kennewick moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Washington moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
