Ward North American - Houston Movers Review
Looking to hire Ward North American - Houston Movers? See our detailed 11-point review based on our independent analysis of Ward North American - Houston Movers, 137 other Houston moving companies, and 1,867 moving companies in Texas.
Ward North American - Houston Movers has an overall score of 8.17 out of 10. Based on our extensive analysis, this is a Very Good score and places it in the top 65.55% of all movers in Texas and the top 64.74% of moving companies nationwide. They score better than 1,223 movers in Texas.
Key Takeaways:
- Overall rating: 8.17 out of 10
- Highest 11-point rating category: Speed
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Ward North American provides professional moving services in Houston, Texas, and beyond. This award-winning company, boasting the 2019 North American Van Lines Agent of the Year as well as the 2014 AMSA Agent of the Year Service Excellence accolades, has over 40 years of experience. As an agent for North American Van Lines, they offer local, statewide, nationwide, and even international moving services. Their services include residential, commercial, corporate relocations, international moving, military moving, and warehousing solutions. They have established high vetting standards for their staff who are rigorously trained at their exclusive facility Ward University. This commitment to high-quality training practices ensures the safety and security of customers' belongings.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Ward North American - Houston Movers & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 9.19 | ↑ 10.4% | 117 | 11 | 91.4% | |
| Punctuality | 8.25 | ↑ 3.1% | 31 | 8 | 79.5% | |
| Affordability | 7.78 | ↑ 2.5% | 9 | 2 | 81.8% | |
| Communication | 8.41 | ↑ 13.1% | 48 | 11 | 81.4% | |
| Stick to Prices | 5.50 | ↓ -7.6% | 4 | 4 | 50.0% | |
| Speed | 9.63 | ↑ 13.7% | 24 | 0 | 100.0% | |
| Friendliness | 9.61 | ↑ 9.7% | 60 | 2 | 96.8% | |
| Will Hire Again | 8.98 | ↑ 11.1% | 111 | 14 | 88.8% | |
| Professionalism | 9.40 | ↑ 14.6% | 69 | 5 | 93.2% | |
| Conflict Handling | 4.35 | ↑ 6.9% | 4 | 8 | 33.3% | |
| Precision & Care | 8.79 | ↑ 10.9% | 47 | 8 | 85.5% |
Recent Ward North American - Houston Movers Reviews
Quality - 9.19/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 8.25/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 7.78/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 8.41/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 5.50/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 9.63/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.61/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 8.98/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 9.40/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 4.35/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 8.79/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Ward North American - Houston Movers
- Cheap moving services
- Local moving services
- Long-distance moving services
- Cross-country moving services
- International moving services
- Small moving services
- Piano moving services
- Pool table moving services
- Appliance moving services
- Last-minute moving services
Licenses
We do not currently have license data to display for Ward North American - Houston Movers
Detailed Customer Insights
Based on our analysis of Ward North American - Houston Movers's customer reviews:
3 days
Interstate Move Duration
based on 5 reviews
Error. Please try again later.
Awards
Contact Ward North American - Houston Movers
- 3700 Claymoore Park Dr, Houston, TX, 77043
- +1 832-645-5445
- https://www.wardnorthamerican.com/texas/houston
Follow Ward North American - Houston Movers:
How we ranked the top Texas movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Texas.
Rating Methodology
Here's the methodology we used to come up with the best movers in Texas:
Our original review-based ranking algorithm
We started with a total of 1,867 companies that offer moving services in the Texas area.
From these 1,867 companies, we analyzed a total of 328,024 reviews dating all the way back to June 2007.
We also reviewed a total of 542 state and federal moving licenses from these 1,867 companies and 5,862 different 3rd party review and social profiles.
Each of the ~328,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 917,419 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 168,705 Houston moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Texas moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
