First Step Moving Review
Looking to hire First Step Moving? See our detailed 11-point review based on our independent analysis of First Step Moving, 111 other Plano moving companies, and 1,875 moving companies in Texas.
First Step Moving has an overall score of 8.77 out of 10. Based on our extensive analysis, this is a Superb score and places it in the top 85.04% of all movers in Texas and the top 83.35% of moving companies nationwide. They score better than 1,594 movers in Texas.
Key Takeaways:
- Overall rating: 8.77 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
First Step Moving opened in 2016 and has grown to become a BBB Accredited Business and a Best of HomeAdvisor 2018 Winner. Joseph, the founder of First Step Moving, started this Frisco moving company with the idea that customer satisfaction should be the number one priority. The company promises integrity, safety, and partnership. They are always transparent with their fees, and they go above and beyond to protect themselves and their customers' belongings. Thriving as movers in Plano, TX, they partner with their clients to create a custom moving experience. These Frisco movers provide local moving and packing to the DFW area, striving to exceed their customers’ expectations every day.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between First Step Moving & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 9.27 | ↑ 11.4% | 337 | 31 | 91.6% | |
| Punctuality | 8.73 | ↑ 9.2% | 117 | 21 | 84.8% | |
| Affordability | 8.93 | ↑ 17.7% | 60 | 7 | 89.6% | |
| Communication | 8.72 | ↑ 17.3% | 130 | 22 | 85.5% | |
| Stick to Prices | 8.22 | ↑ 38.0% | 27 | 7 | 79.4% | |
| Speed | 9.50 | ↑ 12.0% | 173 | 11 | 94.0% | |
| Friendliness | 9.81 | ↑ 12.0% | 219 | 4 | 98.2% | |
| Will Hire Again | 9.20 | ↑ 13.9% | 340 | 32 | 91.4% | |
| Professionalism | 9.07 | ↑ 10.6% | 186 | 23 | 89.0% | |
| Conflict Handling | 5.99 | ↑ 47.4% | 22 | 18 | 55.0% | |
| Precision & Care | 9.09 | ↑ 14.6% | 172 | 22 | 88.7% |
Recent First Step Moving Reviews
Quality - 9.27/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 8.73/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 8.93/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 8.72/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 8.22/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 9.50/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.81/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 9.20/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 9.07/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 5.99/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 9.09/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by First Step Moving
- Local Moving
- Packing
- Specialty & Delivery Service
Licenses
State & federal license information
Texas Moving License
Status: Active (last checked: 2/20/25)Texas Moving License Information
- License Number: 007069162C
- License Status: Active
- Date Issued: 4/06/21
USDOT Interstate License
Status: Not Authorized for Interstate Moves (last checked 6/25/25)- USDOT: 2974220
- ENTITY TYPE: Carrier
2
Registered Trucks, Tractors, or Vans
2
Registered Drivers
10/14/24
Most Recent USDOT Update
500
Annual Interstate Miles (2023)
Detailed Customer Insights
Based on our analysis of First Step Moving's customer reviews:
3 hrs
Local Move Duration
based on 22 reviews
Average Cost
$384.00
based on 5 historical data points
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Awards
Contact First Step Moving
- 11625 Custer Rd # 110-173, Frisco, TX, 75035
- (469) 422-6194
- https://www.firststepmoving.com/
Follow First Step Moving:
How we ranked the top Texas movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Texas.
Rating Methodology
Here's the methodology we used to come up with the best movers in Texas:
Our original review-based ranking algorithm
We started with a total of 1,875 companies that offer moving services in the Texas area.
From these 1,875 companies, we analyzed a total of 328,391 reviews dating all the way back to June 2007.
We also reviewed a total of 542 state and federal moving licenses from these 1,875 companies and 5,867 different 3rd party review and social profiles.
Each of the ~328,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 916,834 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 166,404 Plano moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Texas moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
