SML Review
Looking to hire SML? See our detailed 11-point review based on our independent analysis of SML, 113 other Fort Worth moving companies, and 1,867 moving companies in Texas.
Key Takeaways:
- Overall rating: 5.02 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
SML has moved over 200,000 customers since opening its doors for business in 2007. This Fort Worth-based company makes the relocation process simple and easy, whether you’re moving across town, statewide, or coast to coast. Family-owned and rated A+ by the BBB, SML has become the go-to source for experienced moving crews you can trust. Its friendly customer service team is always happy to help, and its rates are straightforward – you’ll know what you’re paying before you even book your move. SML also has an outstanding 99% on-time rating. Its movers are always on-schedule, so you can rest assured that they will show up when they say they will. These pros are licensed, insured, bonded, and available for short-notice relocation jobs. You can trust them with your next move.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between SML & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 5.65 | ↓ -32.2% | 51 | 53 | 49.0% | |
| Punctuality | 4.53 | ↓ -43.3% | 20 | 34 | 37.0% | |
| Affordability | 5.63 | ↓ -25.8% | 9 | 10 | 47.4% | |
| Communication | 4.13 | ↓ -44.5% | 22 | 44 | 33.3% | |
| Stick to Prices | 2.91 | ↓ -51.1% | 4 | 18 | 18.2% | |
| Speed | 6.52 | ↓ -23.0% | 31 | 19 | 62.0% | |
| Friendliness | 7.56 | ↓ -13.8% | 38 | 14 | 73.1% | |
| Will Hire Again | 5.22 | ↓ -35.3% | 48 | 56 | 46.2% | |
| Professionalism | 5.46 | ↓ -33.4% | 28 | 34 | 45.2% | |
| Conflict Handling | 2.51 | ↓ -38.3% | 6 | 39 | 13.3% | |
| Precision & Care | 5.11 | ↓ -35.6% | 31 | 41 | 43.1% |
Recent SML Reviews
Quality - 5.65/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 4.53/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 5.63/10
How affordable was the moving service?
Overall Review Distribution
Communication - 4.13/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Stick to Prices - 2.91/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 6.52/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 7.56/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 5.22/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 5.46/10
Did the moving crew behave in a professional manner on moving day?
Overall Review Distribution
Conflict Handling - 2.51/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 5.11/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by SML
- Full-Service Local & Long Distance Moves
- Moving Labor
- Employee Relocation
- Short Notice Moves
- Hourly Arrival Windows
- Nationwide Service
- Licensed, Insured & Bonded
- Experienced Moving Teams
- Live Customer Support
- Top Notch Customer Service
Licenses
State & federal license information
Texas Moving License
Status: Inactive (last checked: 1/08/25)Texas Moving License Information
- License Number: 006770259C
- License Status: Inactive
- Date Issued: 10/10/23
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 5/23/24)- USDOT: 2449831
- MC: 845602
- ENTITY TYPE: Carrier/Broker
2
Registered Trucks, Tractors, or Vans
21
Registered Drivers
1/04/23
Most Recent USDOT Update
712,800
Annual Interstate Miles (2022)
Detailed Customer Insights
Based on our analysis of SML's customer reviews:
2 hrs
Hourly Minimum
based on 4 reviews
2 hrs
Local Move Duration
based on 15 reviews
Average Cost
$351.00
based on 6 historical data points
Error. Please try again later.
Awards
Contact SML
- 3700 Rufe Snow Dr, Fort Worth, TX, 76180
- (866) 767-5348
- https://www.simplemovinglabor.com/
Follow SML:
How we ranked the top Texas movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Texas.
Rating Methodology
Here's the methodology we used to come up with the best movers in Texas:
Our original review-based ranking algorithm
We started with a total of 1,867 companies that offer moving services in the Texas area.
From these 1,867 companies, we analyzed a total of 328,024 reviews dating all the way back to June 2007.
We also reviewed a total of 542 state and federal moving licenses from these 1,867 companies and 5,862 different 3rd party review and social profiles.
Each of the ~328,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 917,419 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 168,705 Fort Worth moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Texas moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
