Gentle Giant Moving Company Review
Looking to hire Gentle Giant Moving Company? See our detailed 11-point review based on our independent analysis of Gentle Giant Moving Company, 118 other Philadelphia moving companies, and 586 moving companies in Pennsylvania.
Gentle Giant Moving Company has an overall score of 9.32 out of 10. Based on our extensive analysis, this is an Exceptional score and places it in the top 96.8% of all movers in Pennsylvania and the top 96.33% of moving companies nationwide. They score better than 566 movers in Pennsylvania.
Key Takeaways:
- Overall rating: 9.32 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Gentle Giant Moving Company is a full-service moving company with over 40 years of experience. Based in the US, they have 20 locations across the country, providing services for both residential and commercial moves. One of their locations includes Philadelphia, PA. Their service area includes local, long-distance, and cross-country moves. Gentle Giant offers a full range of services, including packing and unpacking, moving box delivery, craning and specialty moving, and storage facilities. What sets Gentle Giant apart within the industry is their commitment to client satisfaction, with 80% of their work coming from repeat and referral business.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Gentle Giant Moving Company & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 9.68 | ↑ 16.2% | 120 | 2 | 98.4% | |
| Punctuality | 9.50 | ↑ 18.8% | 38 | 1 | 97.4% | |
| Affordability | 9.12 | ↑ 20.2% | 21 | 1 | 95.5% | |
| Communication | 9.53 | ↑ 28.1% | 50 | 1 | 98.0% | |
| Stick to Prices | 9.49 | ↑ 59.4% | 20 | 0 | 100.0% | |
| Speed | 9.64 | ↑ 13.7% | 71 | 2 | 97.3% | |
| Friendliness | 9.84 | ↑ 12.3% | 96 | 0 | 100.0% | |
| Will Hire Again | 9.63 | ↑ 19.3% | 120 | 2 | 98.4% | |
| Professionalism | 9.74 | ↑ 18.8% | 85 | 1 | 98.8% | |
| Conflict Handling | 6.80 | ↑ 67.2% | 6 | 2 | 75.0% | |
| Precision & Care | 9.51 | ↑ 20.0% | 64 | 2 | 97.0% |
Recent Gentle Giant Moving Company Reviews
Quality - 9.68/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 9.50/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 9.12/10
How affordable was the moving service?
Overall Review Distribution
Communication - 9.53/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 9.49/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 9.64/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.84/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 9.63/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 9.74/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 6.80/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 9.51/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Gentle Giant Moving Company
- Packing & Unpacking
- Moving Box Delivery
- Craning & Specialty Moving
- Storage Facilities
- White Glove Moving
- Local Moving
- Long Distance Moving
- Commercial Moving
- Piano Moving Services
- Moving Services for residential and commercial moving
Licenses
We do not currently have license data to display for Gentle Giant Moving Company
Detailed Customer Insights
Based on our analysis of Gentle Giant Moving Company's customer reviews:
4 hrs
Local Move Duration
based on 6 reviews
Error. Please try again later.
Awards
Contact Gentle Giant Moving Company
- 1450 Warfield St, Philadelphia, PA, 19146
- (267) 606-4210
- https://www.gentlegiant.com/locations/pa/philadelphia/moving-company.html
Follow Gentle Giant Moving Company:
How we ranked the top Pennsylvania movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Pennsylvania.
Rating Methodology
Here's the methodology we used to come up with the best movers in Pennsylvania:
Our original review-based ranking algorithm
We started with a total of 586 companies that offer moving services in the Pennsylvania area.
From these 586 companies, we analyzed a total of 66,696 reviews dating all the way back to February 2007.
We also reviewed a total of 80 state and federal moving licenses from these 586 companies and 1,696 different 3rd party review and social profiles.
Each of the ~66,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 179,197 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 30,963 Philadelphia moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Pennsylvania moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
