Cross Town Movers / Bekins Van Lines Review
Looking to hire Cross Town Movers / Bekins Van Lines ? See our detailed 11-point review based on our independent analysis of Cross Town Movers / Bekins Van Lines , 30 other Eugene moving companies, and 324 moving companies in Oregon.
Cross Town Movers / Bekins Van Lines has an overall score of 8.19 out of 10. Based on our extensive analysis, this is a Very Good score and places it in the top 66.97% of all movers in Oregon and the top 67.33% of moving companies nationwide. They score better than 216 movers in Oregon.
Key Takeaways:
- Overall rating: 8.19 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Cross Town Movers is a reputable local and interstate mover in Oregon, boasting over 24 years of trusted service. This Eugene, OR mover has an established presence with numerous locations across Oregon, more than 75 full-time staff, and a fleet of 25 trucks and trailers. Known for its various full-service and self-service moving and storage options, you can tailor your relocation to suit your specific needs. The commendable team of Salem, OR movers at Cross Town Movers was distinguished as Bekins Agent of the Month in June 2020, earned the Angie’s Super Service provider title consecutively from 2011 through 2018, and won The Register-Guard Readers’ Choice award in 2019. This respected moving company's staff is clean-cut, professional, and full-time. You’ll experience a superior level of service and adept attention to detail when you select Cross Town Movers for your next move.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Cross Town Movers / Bekins Van Lines & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 9.35 | ↑ 12.7% | 265 | 23 | 92.0% | |
| Punctuality | 8.89 | ↑ 11.5% | 85 | 11 | 88.5% | |
| Affordability | 8.13 | ↑ 7.4% | 26 | 5 | 83.9% | |
| Communication | 7.95 | ↑ 7.0% | 56 | 16 | 77.8% | |
| Stick to Prices | 4.24 | ↓ -28.8% | 8 | 14 | 36.4% | |
| Speed | 9.52 | ↑ 12.8% | 125 | 7 | 94.7% | |
| Friendliness | 9.78 | ↑ 12.0% | 205 | 4 | 98.1% | |
| Will Hire Again | 9.08 | ↑ 12.9% | 264 | 30 | 89.8% | |
| Professionalism | 9.42 | ↑ 15.2% | 171 | 10 | 94.5% | |
| Conflict Handling | 4.66 | ↑ 14.7% | 12 | 16 | 42.9% | |
| Precision & Care | 9.03 | ↑ 14.0% | 122 | 15 | 89.1% |
Recent Cross Town Movers / Bekins Van Lines Reviews
Quality - 9.35/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 8.89/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 8.13/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 7.95/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 4.24/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 9.52/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.78/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 9.08/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 9.42/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 4.66/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 9.03/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Cross Town Movers / Bekins Van Lines
- Local Moving
- Statewide Moving
- Interstate Moving
- Office Moves
- Packing Service
- Loading Service
- In-House Moves
- Self-Storage
- Mobile-Storage
- Moving Supplies
Licenses
We do not currently have license data to display for Cross Town Movers / Bekins Van Lines
Detailed Customer Insights
Based on our analysis of Cross Town Movers / Bekins Van Lines 's customer reviews:
3.25 hrs
Local Move Duration
based on 16 reviews
2 days
Interstate Move Duration
based on 3 reviews
Average Cost
$2,785.00
based on 4 historical data points
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Awards
Contact Cross Town Movers / Bekins Van Lines
- 1305 S Bertelsen Rd, Eugene, OR, 97402
- (541) 683-5211
- https://www.crosstownmover.net/
Follow Cross Town Movers / Bekins Van Lines :
How we ranked the top Oregon movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Oregon.
Rating Methodology
Here's the methodology we used to come up with the best movers in Oregon:
Our original review-based ranking algorithm
We started with a total of 324 companies that offer moving services in the Oregon area.
From these 324 companies, we analyzed a total of 53,895 reviews dating all the way back to November 2006.
We also reviewed a total of 69 state and federal moving licenses from these 324 companies and 974 different 3rd party review and social profiles.
Each of the ~53,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 139,186 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 13,320 Eugene moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Oregon moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
