Penske Truck Rental Review
Looking to hire Penske Truck Rental? See our detailed 11-point review based on our independent analysis of Penske Truck Rental, 45 other Albuquerque moving companies, and 82 moving companies in New Mexico.
Key Takeaways:
- Overall rating: 7.41 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Penske Truck Rental & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 7.67 | ↓ -7.6% | 3 | 0 | 100.0% | |
| Punctuality | 7.21 | ↓ -9.7% | 1 | 0 | 100.0% | |
| Communication | 6.71 | ↓ -9.7% | 2 | 0 | 100.0% | |
| Speed | 8.01 | ↓ -5.1% | 2 | 0 | 100.0% | |
| Friendliness | 8.59 | ↓ -1.6% | 6 | 0 | 100.0% | |
| Will Hire Again | 7.86 | ↓ -2.3% | 5 | 0 | 100.0% |
Recent Penske Truck Rental Reviews
Quality - 7.67/10
Overall quality of the service provided on moving day.
Overall Review Distribution
Punctuality - 7.21/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Communication - 6.71/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Speed - 8.01/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 8.59/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 7.86/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Penske Truck Rental
- Local moving services
- Long-distance moving services
- Cross-country moving services
- Piano moving services
- Pool-table moving services
- Appliance moving services
- Furniture moving services
- Packing services
- Storage services
- Commercial moving services
Licenses
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Detailed Customer Insights
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Contact Penske Truck Rental
- Albuquerque, NM, 87102
- (505) 294-1348
- https://www.pensketruckrental.com/
Follow Penske Truck Rental:
How we ranked the top New Mexico movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in New Mexico.
Rating Methodology
Here's the methodology we used to come up with the best movers in New Mexico:
Our original review-based ranking algorithm
We started with a total of 82 companies that offer moving services in the New Mexico area.
From these 82 companies, we analyzed a total of 10,824 reviews dating all the way back to July 2008.
We also reviewed a total of 8 state and federal moving licenses from these 82 companies and 286 different 3rd party review and social profiles.
Each of the ~10,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 29,489 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 3,692 Albuquerque moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every New Mexico moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
