Custom Moving and Storage Review
Looking to hire Custom Moving and Storage? See our detailed 11-point review based on our independent analysis of Custom Moving and Storage, 46 other Manchester moving companies, and 76 moving companies in New Hampshire.
Custom Moving and Storage has an overall score of 8.55 out of 10. Based on our extensive analysis, this is a Fabulous score and places it in the top 72.37% of all movers in New Hampshire and the top 75.97% of moving companies nationwide. They score better than 54 movers in New Hampshire.
Key Takeaways:
- Overall rating: 8.55 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Family-owned and operated Custom Moving and Storage specializes in local and long-distance relocations for homes and businesses. Based in West Lebanon, it has been catering to the moving needs of customers in New Hampshire and Vermont since 2004. Known for its expert packing and loading services, this company will take care of everything, from your heaviest furniture to your most delicate items. You can rest assured that your belongings will arrive at your new home intact and in one piece. If you need a little extra space, Custom Moving has clean and secure storage facilities with heated and cold units available. It also leases out 8’x16’ and 8’x20’ containers, which you can load at your own pace and keep as at-home storage for as long as needed. Custom Moving and Storage has other offices in Sunapee, Enfield, and Plainfield. Moving and packing supplies can be purchased at any of these sites. If you're looking for other experienced movers serving Manchester, NH, visit our Manchester page for more options.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Custom Moving and Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 9.41 | ↑ 13.4% | 50 | 1 | 98.0% | |
| Punctuality | 9.18 | ↑ 15.1% | 22 | 1 | 95.7% | |
| Affordability | 8.51 | ↑ 12.3% | 6 | 0 | 100.0% | |
| Communication | 8.65 | ↑ 16.5% | 13 | 1 | 92.9% | |
| Stick to Prices | 7.62 | ↑ 27.8% | 3 | 0 | 100.0% | |
| Speed | 9.24 | ↑ 9.4% | 19 | 1 | 95.0% | |
| Friendliness | 9.64 | ↑ 10.4% | 39 | 0 | 100.0% | |
| Will Hire Again | 9.21 | ↑ 14.5% | 47 | 2 | 95.9% | |
| Professionalism | 9.35 | ↑ 14.4% | 32 | 1 | 97.0% | |
| Conflict Handling | 3.95 | ↓ -2.8% | 1 | 1 | 50.0% | |
| Precision & Care | 9.23 | ↑ 16.5% | 25 | 1 | 96.2% |
Recent Custom Moving and Storage Reviews
Quality - 9.41/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 9.18/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 8.51/10
How affordable was the moving service?
Overall Review Distribution
Communication - 8.65/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 7.62/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 9.24/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.64/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 9.21/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 9.35/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 3.95/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 9.23/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Custom Moving and Storage
N/A
Licenses
State & federal license information
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 6/29/25)- USDOT: 3931777
- MC: 1457460
- ENTITY TYPE: Carrier
3
Registered Trucks, Tractors, or Vans
3
Registered Drivers
8/15/24
Most Recent USDOT Update
31,000
Annual Interstate Miles (2023)
Detailed Customer Insights
Based on our analysis of Custom Moving and Storage's customer reviews:
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Awards
Contact Custom Moving and Storage
- 41 Interchange Dr, West Lebanon, NH, 03784
- (603) 298-5926
- https://custommoving.com/
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How we ranked the top New Hampshire movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in New Hampshire.
Rating Methodology
Here's the methodology we used to come up with the best movers in New Hampshire:
Our original review-based ranking algorithm
We started with a total of 76 companies that offer moving services in the New Hampshire area.
From these 76 companies, we analyzed a total of 8,021 reviews dating all the way back to May 2007.
We also reviewed a total of 11 state and federal moving licenses from these 76 companies and 250 different 3rd party review and social profiles.
Each of the ~8,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 21,990 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 3,066 Manchester moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every New Hampshire moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
