U-Pack Review
Looking to hire U-Pack? See our detailed 11-point review based on our independent analysis of U-Pack, 11 other Billings moving companies, and 59 moving companies in Montana.
Key Takeaways:
- U-Pack is the Top 10 Movers in Billings, MT
- Overall rating: 7.47 out of 10
- Highest 11-point rating category: Punctuality
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
U-Pack is a moving company that offers convenient long-distance moving solutions since 1997. Based in Fort Smith, Arkansas, the company provides services across the country. U-Pack specializes in door-to-door moves for residential customers, military moves, cross-country moves, senior moves, student moves, job relocations, and small moves. They offer flexible service options such as storage, guaranteed transit, and door-to-door delivery while charging only for the space used on their equipment. Fuel costs are included in their rates, ensuring affordability. U-Pack combines convenience and exceptional customer support, with experienced consultants who provide personalized assistance throughout the moving process. For those in need of movers in Billings, MT, you can count on experienced companies like U-Pack to offer dependable solutions.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between U-Pack & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.05 | ↓ -3.3% | 11 | 1 | 91.7% | |
| Punctuality | 8.50 | ↑ 6.3% | 6 | 0 | 100.0% | |
| Affordability | 7.35 | ↓ -3.1% | 7 | 2 | 77.8% | |
| Communication | 7.54 | ↑ 1.4% | 9 | 1 | 90.0% | |
| Stick to Prices | 7.41 | ↑ 24.5% | 2 | 0 | 100.0% | |
| Friendliness | 7.96 | ↓ -9.2% | 6 | 1 | 85.7% | |
| Will Hire Again | 7.12 | ↓ -11.8% | 9 | 3 | 75.0% | |
| Professionalism | 6.99 | ↓ -14.8% | 2 | 1 | 66.7% | |
| Precision & Care | 7.10 | ↓ -10.4% | 1 | 0 | 100.0% |
Recent U-Pack Reviews
Quality - 8.05/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 8.50/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 7.35/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 7.54/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 7.41/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 7.96/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 7.12/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 6.99/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 7.10/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by U-Pack
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- U-Pack vs Full Service
- U-Pack vs Portable Storage
Licenses
We do not currently have license data to display for U-Pack
Detailed Customer Insights
We do not currently have insights to display for U-Pack
Error. Please try again later.
Awards
How we ranked the top Montana movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Montana.
Rating Methodology
Here's the methodology we used to come up with the best movers in Montana:
Our original review-based ranking algorithm
We started with a total of 59 companies that offer moving services in the Montana area.
From these 59 companies, we analyzed a total of 4,964 reviews dating all the way back to March 2009.
We also reviewed a total of 0 state and federal moving licenses from these 59 companies and 157 different 3rd party review and social profiles.
Each of the ~4,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 10,341 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 1,972 Billings moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Montana moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
