U-Pack Review
Looking to hire U-Pack? See our detailed 11-point review based on our independent analysis of U-Pack, 108 other Worcester moving companies, and 639 moving companies in Massachusetts.
U-Pack has an overall score of 7.91 out of 10. Based on our extensive analysis, this is a Good score and places it in the 48.62 percentile of all movers in Massachusetts and the top 54% of moving companies nationwide. They score better than 310 movers in Massachusetts.
Key Takeaways:
- Overall rating: 7.91 out of 10
- Highest 11-point rating category: Stick to Prices
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
U-Pack makes moving affordable and straightforward. Along with a location in Bridgewater, it has over 200 locations across the United States, Canada, and Puerto Rico. No matter where you're moving to or from in North America, U-Pack is there to serve you. It offers an innovative solution to expensive traditional moving services. Whether you're looking for movers in Worcester, MA, or anywhere else, U-Pack provides more control over when and how you move. U-Pack's signature ReloCube containers are durable and will keep your items safe from the weather. So even if you need a couple of days to load or unload, you won't have to worry about leaving things in the ReloCube. And because every move is unique, U-Pack also offers delivery options so you can find one that fits your needs.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between U-Pack & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.25 | ↓ -0.9% | 53 | 12 | 81.5% | |
| Punctuality | 8.33 | ↑ 4.1% | 22 | 5 | 81.5% | |
| Affordability | 9.29 | ↑ 22.1% | 34 | 2 | 94.4% | |
| Communication | 8.18 | ↑ 9.4% | 39 | 8 | 83.0% | |
| Stick to Prices | 9.30 | ↑ 54.7% | 14 | 0 | 100.0% | |
| Speed | 6.86 | ↓ -18.7% | 5 | 3 | 62.5% | |
| Friendliness | 9.09 | ↑ 4.7% | 36 | 2 | 94.7% | |
| Will Hire Again | 8.25 | ↑ 2.0% | 51 | 11 | 82.3% | |
| Professionalism | 8.13 | ↓ -0.8% | 16 | 3 | 84.2% | |
| Conflict Handling | 2.54 | ↓ -41.8% | 1 | 7 | 12.5% | |
| Precision & Care | 8.82 | ↑ 10.4% | 19 | 1 | 95.0% |
Recent U-Pack Reviews
Quality - 8.25/10
Overall quality of the service provided on moving day.
Overall Review Distribution
Punctuality - 8.33/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 9.29/10
How affordable was the moving service?
Overall Review Distribution
Communication - 8.18/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Stick to Prices - 9.30/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 6.86/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 9.09/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 8.25/10
How likely a customer is to hire the same movers again for their next move.
Overall Review Distribution
Professionalism - 8.13/10
Did the moving crew behave in a professional manner on moving day?
Overall Review Distribution
Conflict Handling - 2.54/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 8.82/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by U-Pack
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Household Goods Moving
- Door-to-Door Moves
- U-Pack versus Portable Storage (flexible service)
Licenses
We do not currently have license data to display for U-Pack
Detailed Customer Insights
Based on our analysis of U-Pack's customer reviews:
10 days
Interstate Move Duration
based on 10 reviews
Average Cost
$2,082.00
based on 3 historical data points
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Awards
Contact U-Pack
- 150 Manley St, West Bridgewater, MA, 2379
- (844) 611-4582
- https://www.upack.com/moving-companies/massachusetts/brockton
Follow U-Pack:
How we ranked the top Massachusetts movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Massachusetts.
Rating Methodology
Here's the methodology we used to come up with the best movers in Massachusetts:
Our original review-based ranking algorithm
We started with a total of 639 companies that offer moving services in the Massachusetts area.
From these 639 companies, we analyzed a total of 105,531 reviews dating all the way back to July 2005.
We also reviewed a total of 210 state and federal moving licenses from these 639 companies and 1,667 different 3rd party review and social profiles.
Each of the ~105,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 256,365 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 27,234 Worcester moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Massachusetts moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
