Step By Step Moving and Storage Review
Looking to hire Step By Step Moving and Storage ? See our detailed 11-point review based on our independent analysis of Step By Step Moving and Storage , 150 other Boston moving companies, and 639 moving companies in Massachusetts.
Step By Step Moving and Storage has an overall score of 7.73 out of 10. Based on our extensive analysis, this is a Good score and places it in the 43.09 percentile of all movers in Massachusetts and the 48.79 percentile of moving companies nationwide. They score better than 274 movers in Massachusetts.
Key Takeaways:
- Overall rating: 7.73 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Step By Step Moving and Storage, based in Boston, Massachusetts, is a licensed and insured moving company providing services for local and long-distance moves. They offer a variety of services, including residential and commercial moving, packing, storage solutions, and specialized services like piano moving. With years of experience, the company has gained Better Business Bureau accreditation and is dedicated to providing stress-free, professional moving experiences. Besides serving the greater Boston area, they also offer long-distance moving services to destinations such as California, Chicago, Florida, and New York.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Step By Step Moving and Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.69 | ↑ 4.3% | 109 | 19 | 85.2% | |
| Punctuality | 7.82 | ↓ -2.2% | 46 | 15 | 75.4% | |
| Affordability | 8.70 | ↑ 14.5% | 39 | 5 | 88.6% | |
| Communication | 7.52 | ↑ 0.6% | 32 | 12 | 72.7% | |
| Stick to Prices | 5.43 | ↓ -9.7% | 11 | 11 | 50.0% | |
| Speed | 8.80 | ↑ 4.3% | 61 | 10 | 85.9% | |
| Friendliness | 9.01 | ↑ 3.8% | 46 | 4 | 92.0% | |
| Will Hire Again | 8.47 | ↑ 4.8% | 107 | 21 | 83.6% | |
| Professionalism | 8.56 | ↑ 4.4% | 59 | 11 | 84.3% | |
| Conflict Handling | 3.56 | ↓ -18.3% | 4 | 10 | 28.6% | |
| Precision & Care | 8.41 | ↑ 5.2% | 54 | 12 | 81.8% |
Recent Step By Step Moving and Storage Reviews
Quality - 8.69/10
Overall quality of the service provided on moving day.
Overall Review Distribution
Punctuality - 7.82/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 8.70/10
How affordable was the moving service?
Overall Review Distribution
Communication - 7.52/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Stick to Prices - 5.43/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 8.80/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 9.01/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 8.47/10
How likely a customer is to hire the same movers again for their next move.
Overall Review Distribution
Professionalism - 8.56/10
Did the moving crew behave in a professional manner on moving day?
Overall Review Distribution
Conflict Handling - 3.56/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 8.41/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by Step By Step Moving and Storage
- Local Moving Services
- Long Distance Moving Services
- Commercial Moving Services
- Packing Services
- Storage Solutions
- College Moving
- Residential Moving
- Furniture Movers
- Piano Movers
- Last-Minute Movers
Licenses
State & federal license information
Massachusetts Moving License
Status: Active (last checked: 3/01/22)Massachusetts Moving License Information
- License Number:
- License Status: Active
- Date Issued: -
USDOT Interstate License
Status: Not Authorized for Interstate Moves (last checked 9/10/26)- USDOT: 3278041
- MC: 1035994
- ENTITY TYPE: Carrier
2
Registered Trucks, Tractors, or Vans
3
Registered Drivers
7/25/22
Most Recent USDOT Update
25,000
Annual Interstate Miles (2022)
Detailed Customer Insights
Based on our analysis of Step By Step Moving and Storage 's customer reviews:
4.5 hrs
Local Move Duration
based on 16 reviews
Average Cost
$1,620.00
based on 3 historical data points
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Awards
Contact Step By Step Moving and Storage
- 245 Main St, Watertown, MA, 2472
- (857) 498-7328
- https://stepbystepmoving.com/
Follow Step By Step Moving and Storage :
How we ranked the top Massachusetts movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Massachusetts.
Rating Methodology
Here's the methodology we used to come up with the best movers in Massachusetts:
Our original review-based ranking algorithm
We started with a total of 639 companies that offer moving services in the Massachusetts area.
From these 639 companies, we analyzed a total of 105,632 reviews dating all the way back to July 2005.
We also reviewed a total of 210 state and federal moving licenses from these 639 companies and 1,667 different 3rd party review and social profiles.
Each of the ~105,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 256,365 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 27,234 Boston moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Massachusetts moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
