Bates Moving & Storage Review
Looking to hire Bates Moving & Storage? See our detailed 11-point review based on our independent analysis of Bates Moving & Storage, 11 other Dover moving companies, and 67 moving companies in Delaware.
Bates Moving & Storage has an overall score of 8.18 out of 10. Based on our extensive analysis, this is a Very Good score and places it in the top 68.2% of all movers in Delaware and the top 64.88% of moving companies nationwide. They score better than 287 movers in Delaware.
Key Takeaways:
- Bates Moving & Storage is the Top 10 Movers in Dover, DE
- Overall rating: 8.18 out of 10
- Highest 11-point rating category: Punctuality
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Since 1964, Bates Moving & Storage of Hebron, MD has been one of the most trusted moving companies in Wicomico County. A fifth-generation family-owned and operated business, Bates offers full-service moving for both residential and commercial customers. It specializes in labor-only moves, piano and pool table moving, senior relocations, and secure storage solutions. This team is experienced and well-equipped to handle your move, whether you’re moving from an apartment, a condo, a home, an industrial park, or a commercial plaza. As an agent for United Van Lines, this company can also handle international logistics if you need to move abroad. Bates Moving & Storage is customer-focused, always putting clients’ needs ahead of its own. That dedication has earned the company a reputation for competitive pricing and fast and efficient service. When it comes to finding crowd-approved movers in Dover, DE, look no further than their parent city movers page.
Our Research
- Analyzed 41 total reviews
- Reviewed 5 social profiles and review listings
- Checked for license verification at FMCSA
- Crunched 141 data points pertaining to the above
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Bates Moving & Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.77 | ↑ 5.7% | 28 | 2 | 93.3% | |
| Punctuality | 9.04 | ↑ 13.3% | 11 | 0 | 100.0% | |
| Affordability | 8.03 | ↑ 6.0% | 4 | 0 | 100.0% | |
| Communication | 8.55 | ↑ 15.0% | 12 | 1 | 92.3% | |
| Stick to Prices | 6.59 | ↑ 10.6% | 1 | 0 | 100.0% | |
| Speed | 8.81 | ↑ 4.3% | 6 | 0 | 100.0% | |
| Friendliness | 8.99 | ↑ 2.9% | 13 | 1 | 92.9% | |
| Will Hire Again | 8.68 | ↑ 7.8% | 27 | 2 | 93.1% | |
| Professionalism | 8.83 | ↑ 7.9% | 17 | 1 | 94.4% | |
| Conflict Handling | 5.27 | ↑ 29.7% | 2 | 1 | 66.7% | |
| Precision & Care | 8.43 | ↑ 6.4% | 11 | 1 | 91.7% |
Recent Bates Moving & Storage Reviews
Quality - 8.77/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 9.04/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 8.03/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 8.55/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 6.59/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 8.81/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 8.99/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 8.68/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 8.83/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 5.27/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 8.43/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by Bates Moving & Storage
- Full service moving
- Local movers
- Long-distance movers
- Cross-country movers
- International movers
- Small move specialists
- Piano moving
- Pool table moving
- Appliance moving
- Last-minute movers
Licenses
We do not currently have license data to display for Bates Moving & Storage
Detailed Customer Insights
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Awards
Contact Bates Moving & Storage
- 27120 Ocean Gateway, Hebron, MD, 21830
- +1 410-749-7117
- https://batesmoving.com/
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How we ranked the top Delaware movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Delaware.
Rating Methodology
Here's the methodology we used to come up with the best movers in Delaware:
Our original review-based ranking algorithm
We started with a total of 67 companies that offer moving services in the Delaware area.
From these 67 companies, we analyzed a total of 7,939 reviews dating all the way back to December 2009.
We also reviewed a total of 13 state and federal moving licenses from these 67 companies and 190 different 3rd party review and social profiles.
Each of the ~7,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 19,503 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 2,541 Dover moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Delaware moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
