Express Moving & Delivery Services Review
Looking to hire Express Moving & Delivery Services? See our detailed 11-point review based on our independent analysis of Express Moving & Delivery Services, 42 other Lexington moving companies, and 179 moving companies in Kentucky.
Express Moving & Delivery Services has an overall score of 7.68 out of 10. Based on our extensive analysis, this is a Good score and places it in the top 55.13% of all movers in Kentucky and the top 50.26% of moving companies nationwide. They score better than 98 movers in Kentucky.
Key Takeaways:
- Overall rating: 7.68 out of 10
- Highest 11-point rating category: Affordability
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Established in 2008, Express Moving & Delivery Services was created by two college friends studying at a community college in Lexington, Kentucky. Among the movers in Lexington, KY, this company offers a range of services such as equipment assembly, office moving, packing, unpacking, house moving and offers storage units. Known for their flexibility and versatility, this team can take you local or long-distance and can even accommodate special requests for faster delivery times. If you require help disassembling play structures or equipment, or need assistance with efficient packing, you can trust Express Moving. Offering both well-trained and experienced crew members and competitive rates, you have the flexibility to choose hourly or a flat rate. Worth mentioning is their ability to accommodate last-minute moving services whenever possible.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Express Moving & Delivery Services & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.83 | ↑ 6.0% | 85 | 11 | 88.5% | |
| Punctuality | 7.82 | ↓ -2.2% | 24 | 8 | 75.0% | |
| Affordability | 9.29 | ↑ 22.4% | 25 | 0 | 100.0% | |
| Communication | 7.58 | ↑ 1.9% | 16 | 4 | 80.0% | |
| Stick to Prices | 4.38 | ↓ -26.4% | 1 | 2 | 33.3% | |
| Speed | 8.78 | ↑ 3.5% | 26 | 4 | 86.7% | |
| Friendliness | 9.07 | ↑ 3.5% | 29 | 2 | 93.5% | |
| Will Hire Again | 8.58 | ↑ 6.2% | 83 | 13 | 86.5% | |
| Professionalism | 8.09 | ↓ -1.3% | 31 | 9 | 77.5% | |
| Conflict Handling | 3.38 | ↓ -16.8% | 1 | 4 | 20.0% | |
| Precision & Care | 8.70 | ↑ 9.8% | 27 | 4 | 87.1% |
Recent Express Moving & Delivery Services Reviews
Quality - 8.83/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 7.82/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 9.29/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 7.58/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 4.38/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 8.78/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.07/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 8.58/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 8.09/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 3.38/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 8.70/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Express Moving & Delivery Services
- Cheap moving services
- Local moving services
- Long-distance moving services
- Cross-country moving services
- International moving services
- Small item moving services
- Piano moving services
- Pool table moving services
- Appliance moving services
- Last-minute moving services
Licenses
State & federal license information
USDOT Interstate License
Status: Not Authorized for Interstate Moves (last checked 7/17/24)- USDOT: 2449025
- ENTITY TYPE: Carrier
1
Registered Trucks, Tractors, or Vans
1
Registered Drivers
10/25/13
Most Recent USDOT Update
-
Annual Interstate Miles
Detailed Customer Insights
Based on our analysis of Express Moving & Delivery Services's customer reviews:
4.5 hrs
Local Move Duration
based on 6 reviews
Error. Please try again later.
Awards
Contact Express Moving & Delivery Services
- 3741 Niagara Dr, Lexington, KY, 40517
- (859) 396-9866
- https://xpressmovingdelivery.com/
Follow Express Moving & Delivery Services:
How we ranked the top Kentucky movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Kentucky.
Rating Methodology
Here's the methodology we used to come up with the best movers in Kentucky:
Our original review-based ranking algorithm
We started with a total of 179 companies that offer moving services in the Kentucky area.
From these 179 companies, we analyzed a total of 31,370 reviews dating all the way back to June 2008.
We also reviewed a total of 13 state and federal moving licenses from these 179 companies and 483 different 3rd party review and social profiles.
Each of the ~31,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 70,948 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 12,194 Lexington moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Kentucky moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
