Pack Mule Moving Review
Looking to hire Pack Mule Moving? See our detailed 11-point review based on our independent analysis of Pack Mule Moving, 48 other Louisville moving companies, and 184 moving companies in Kentucky.
Pack Mule Moving has an overall score of 9.26 out of 10. Based on our extensive analysis, this is an Exceptional score and places it in the top 97.09% of all movers in Kentucky and the top 95.12% of moving companies nationwide. They score better than 178 movers in Kentucky.
Key Takeaways:
- Pack Mule Moving is the Top 3 Movers in Louisville, KY
- Overall rating: 9.26 out of 10
- Highest 11-point rating category: Quality
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Pack Mule Moving is a locally owned and operated moving company in Brooks, Kentucky. In business for over 20 years, it has the experience and expertise to handle relocations of all sizes and any move within a 150-mile radius. These reliable movers offer comprehensive residential and commercial moving services, including packing, loading, and unloading. If you're browsing Louisville, KY movers and need a labor-only moving crew, Pack Mule can also accommodate customers who have their own rental truck or those who just need help rearranging heavy furniture inside their homes. Happy customers are this team’s best advertisement. They provide a 100% satisfaction guarantee on all services, so if you are not pleased with their work, let them know, and they will make it up to you until you are. Pack Mule Moving offers competitive pricing and free consultations.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Pack Mule Moving & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 9.76 | ↑ 17.6% | 112 | 0 | 100.0% | |
| Punctuality | 9.38 | ↑ 17.6% | 40 | 1 | 97.6% | |
| Affordability | 9.41 | ↑ 24.2% | 18 | 0 | 100.0% | |
| Communication | 9.03 | ↑ 21.5% | 25 | 2 | 92.6% | |
| Stick to Prices | 8.42 | ↑ 41.2% | 4 | 0 | 100.0% | |
| Speed | 9.72 | ↑ 15.1% | 38 | 0 | 100.0% | |
| Friendliness | 9.76 | ↑ 11.8% | 57 | 0 | 100.0% | |
| Will Hire Again | 9.64 | ↑ 19.8% | 108 | 1 | 99.1% | |
| Professionalism | 9.70 | ↑ 18.6% | 54 | 0 | 100.0% | |
| Conflict Handling | 7.30 | ↑ 79.4% | 3 | 0 | 100.0% | |
| Precision & Care | 9.72 | ↑ 22.7% | 50 | 0 | 100.0% |
Recent Pack Mule Moving Reviews
Quality - 9.76/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 9.38/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 9.41/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 9.03/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 8.42/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 9.72/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.76/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 9.64/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 9.70/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 7.30/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 9.72/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Pack Mule Moving
- Residential Home and Apartment Moving
- Labor Only Moves / Loading / Unloading
- Commercial Business Relocation Moves
- Senior Assisted Living Moves
- Local and Long Distance Furniture Delivery
- Furniture Assembly
- Moving and Packing
- Storage Units
- Junk Removal / Move In / Move Out Cleanout
- Piano Moves
Licenses
State & federal license information
USDOT Interstate License
Status: Not Authorized for Interstate Moves (last checked 6/28/25)- USDOT: 3272455
- ENTITY TYPE: Carrier/Shipper
1
Registered Trucks, Tractors, or Vans
2
Registered Drivers
7/26/23
Most Recent USDOT Update
13,000
Annual Interstate Miles (2022)
Detailed Customer Insights
Based on our analysis of Pack Mule Moving's customer reviews:
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Awards
Contact Pack Mule Moving
- Georgetown, KY, 40324
- +1 502-445-2887
- https://packmulemoving.com/
Follow Pack Mule Moving:
How we ranked the top Kentucky movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Kentucky.
Rating Methodology
Here's the methodology we used to come up with the best movers in Kentucky:
Our original review-based ranking algorithm
We started with a total of 184 companies that offer moving services in the Kentucky area.
From these 184 companies, we analyzed a total of 31,525 reviews dating all the way back to June 2008.
We also reviewed a total of 13 state and federal moving licenses from these 184 companies and 488 different 3rd party review and social profiles.
Each of the ~31,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 71,178 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 11,339 Louisville moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Kentucky moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
