U-Pack Review
Looking to hire U-Pack? See our detailed 11-point review based on our independent analysis of U-Pack, 99 other San Jose moving companies, and 1,946 moving companies in California.
U-Pack has an overall score of 8.09 out of 10. Based on our extensive analysis, this is a Very Good score and places it in the top 53.57% of all movers in California and the top 62.24% of moving companies nationwide. They score better than 1,041 movers in California.
Key Takeaways:
- Overall rating: 8.09 out of 10
- Highest 11-point rating category: Affordability
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
U-Pack is a hybrid moving company that allows you to pack your own storage container at your own pace and then the company will pick it up and deliver it to its destination. You can do the packing and unpacking yourself, or hire movers in San Jose, CA to assist on either end of the move. U-Pack has been in business since 1997 and is one of the largest self-service moving companies in North America. The company offers smart solutions for long-distance moves, including cross-country moving, senior and student moving, military moving, and more. U-Pack makes moving more convenient and more affordable than ever!
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between U-Pack & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.68 | ↑ 4.3% | 157 | 30 | 84.0% | |
| Punctuality | 7.93 | ↓ -0.9% | 77 | 30 | 72.0% | |
| Affordability | 9.18 | ↑ 21.0% | 99 | 8 | 92.5% | |
| Communication | 8.42 | ↑ 13.2% | 131 | 31 | 80.9% | |
| Stick to Prices | 8.39 | ↑ 40.9% | 35 | 7 | 83.3% | |
| Speed | 7.97 | ↓ -6.0% | 18 | 6 | 75.0% | |
| Friendliness | 8.97 | ↑ 2.4% | 70 | 10 | 87.5% | |
| Will Hire Again | 8.60 | ↑ 6.5% | 161 | 31 | 83.9% | |
| Professionalism | 8.01 | ↓ -2.3% | 46 | 14 | 76.7% | |
| Conflict Handling | 4.41 | ↑ 8.4% | 11 | 20 | 35.5% | |
| Precision & Care | 8.45 | ↑ 6.6% | 43 | 8 | 84.3% |
Recent U-Pack Reviews
Quality - 8.68/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 7.93/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 9.18/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 8.42/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 8.39/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 7.97/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 8.97/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 8.60/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 8.01/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 4.41/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 8.45/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by U-Pack
- Long Distance Moving
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Military Moves
- Compare Moving Services
- U-Pack vs Full Service
- U-Pack vs Portable Storage
Licenses
State & federal license information
USDOT Interstate License
Status: Not Authorized for Interstate Moves (last checked 12/05/24)- USDOT: 3838392
- ENTITY TYPE: Carrier
1
Registered Trucks, Tractors, or Vans
2
Registered Drivers
2/27/23
Most Recent USDOT Update
1
Annual Interstate Miles (2022)
Detailed Customer Insights
Based on our analysis of U-Pack's customer reviews:
6 days
Interstate Move Duration
based on 18 reviews
Average Cost
$2,463.00
based on 4 historical data points
Error. Please try again later.
Awards
Contact U-Pack
- 2135 O'Toole Ave, San Jose, CA, 95131
- (844) 611-4582
- https://www.upack.com/moving-companies/california/san-jose
Follow U-Pack:
How we ranked the top California movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in California.
Rating Methodology
Here's the methodology we used to come up with the best movers in California:
Our original review-based ranking algorithm
We started with a total of 1,946 companies that offer moving services in the California area.
From these 1,946 companies, we analyzed a total of 432,659 reviews dating all the way back to April 2005.
We also reviewed a total of 571 state and federal moving licenses from these 1,946 companies and 6,410 different 3rd party review and social profiles.
Each of the ~432,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 1,419,626 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 164,800 San Jose moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every California moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
