U-Pack is a hybrid moving company that allows you to pack your own storage container at your own pace and then the company will pick it up and deliver it to its destination. You can do the packing and unpacking yourself, or hire movers in San Jose, CA to assist on either end of the move. U-Pack has been in business since 1997 and is one of the largest self-service moving companies in North America. The company offers smart solutions for long-distance moves, including cross-country moving, senior and student moving, military moving, and more. U-Pack makes moving more convenient and more affordable than ever!
U-Pack
Very Good
based on 1043+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: Santa Clara, Milpitas, Pleasanton, Union City, Cupertino, Gilroy, Menlo ParkShow More >
Moving Services
- Long Distance Moving
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Military Moves
- Compare Moving Services
- U-Pack vs Full Service
- U-Pack vs Portable Storage
USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 12/05/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Customer Reviews of U-Pack
We analyzed and organized the customer reviews of U-Pack in San Jose, CA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Pack based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
8.68/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Move was very smooth”
“great customer service and total transparency”
“great experience ”
“best rate for my move”
2. Punctuality
7.93/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“pick-up was delayed by 3-4 days”
“driver was on time, texting ETA”
“showed up right when they said they would”
“kept his promise for our delivery date”
3. Affordability
9.18/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“smooth affordable move”
“best rate found”
“the price is very very nice”
“price was very fair”
4. Communication
8.42/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“great customer service”
“Great customer service”
“very easy to get in contact with”
“always able to reach someone, pleasant and knowledgeable”
5. Stick to Prices
8.39/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“total transparency with quoted prices”
“you get charged what they quote”
“No extra charges for being late”
“get a higher price on every refresh”
6. Speed
7.97/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“delivery arrived sooner than expected”
“move was fast”
“Was very quick than expected”
“the turn around time was just a few days”
7. Friendliness
8.97/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“the drivers and depots were the nicest people”
“helpful and courteous”
“drivers were kind, courteous, and friendly”
“drivers were very friendly and helpful”
8. Will Hire Again
8.6/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would hire again”
“would hire again”
“would use again ”
“recommend this company and would hire again”
9. Professionalism
8.01/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“drivers were professional and courteous”
“helpful and courteous”
“driver provided helpful advice, professional conduct”
“professional in their approach”
10. Conflict Handling
4.41/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“definitely went the extra mile”
“difficulty working with heavy equipment”
“no effort to rectify missing delivery on time”
“Apologized for misunderstanding but issue not prevented”
11. Precision & Care
8.45/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“everything arrived safe and sound ”
“things arrived in excellent condition”
“none of the items were damaged”
“items arrived in perfect condition”
Customer Insights
Cost: $ 2463.00 from 4 historical data points
Interstate Move Duration: 6 days from 18 reviews
Great Crew Members
| JW | called us proactively and helped us understand |
| JW | gave great advice for securing items |
| JW | went the extra mile and delivered great service |
| JW, Mace | assisted me in moving a couch I was dreading |
| JW | very courteous and helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
2135 O'Toole Ave, San Jose, CA, 95131
(844) 611-4582
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