PODS Moving & Storage, known initially as Portable on Demand Storage, is a pioneer in the moving and storage industry. Founded in 1998, the company revolutionized the industry with its storage container concept and a revolutionary hydraulic system, PODZILLA. With nearly 25 years of experience and over six million moves, including long-distance ones in Santa Ana, CA, PODS offers flexible, tailored, comprehensive moving and storage solutions. Services include on-site storage, moving supplies, access to trusted local labor providers, and car shipping. Based in the U.S., the company also has operations in Canada, Australia, and the U.K. with 245+ Storage Center locations serving 46 states and six provinces.
PODS Moving & Storage
based on 500+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Irvine, Costa Mesa, Lake Forest, Newport Beach, Tustin, Laguna Hills, Laguna BeachShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Move In Services
- Order packing supplies online
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Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Santa Ana, CA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
7.22/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“professional delivery of storage container”
“professional manner throughout”
“experience was laughable and horrible”
“great experience overall”
2. Punctuality
5.98/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“container was delayed beyond the arrival window”
“delivered and picked up as set”
“PODs delivered late”
“arrived over an hour too early”
3. Affordability
4.9/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“overcharged me by 10%”
“very good value”
“Pods were slightly more expensive but valuable for convenience”
“They WILL overcharge your credit card”
4. Communication
5.28/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“poor explanation for overcharging”
“customer service cannot respond to emergencies”
“Polite and responsive personnel”
“communication took longer than promised”
5. Stick to Prices
2.34/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“did not stick to quoted prices”
“did not stick to quoted prices and charged extra unfairly”
“overcharge your credit card”
“Charges were not clear and no support provided”
6. Speed
7.79/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“speed of delivery is good”
“moving was extremely fast”
“quickly navigated putting our POD”
“amazingly fast”
7. Friendliness
9.1/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“assistants delivering and removing the PODS have good humor”
“drivers were professional”
“kind and extremely flexible”
“Raul S. was friendly.”
8. Will Hire Again
6.22/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would not hire again due to overcharging”
“will NOT be using their service again”
“recommend this company and would hire again”
“would not use this company again”
9. Professionalism
7.42/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“Conducted themselves professionally”
“lack of accountability and excuses made”
“drivers were professional”
“professional service”
10. Conflict Handling
1.11/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“did not attempt to rectify overcharging issue”
“couldn't handle a simple parking situation”
“could not respond effectively to resolve issue”
“did not right the wrong, made excuses”
11. Precision & Care
6.75/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“my belongings were tossed and broken when delivered”
“tv was broken”
“All of our items were just as we packed them with no damage.”
“Fernando made sure not to harm our trees”
Customer Insights
Cost: $ 2586.00 from 7 historical data points
Great Crew Members
| Raul | Raul was WONDERFUL!!! |
| Raul S. | awesome, friendly, professional, and thoughtful. |
| Fernando Baltazar | Fernando was great, friendly, helpful, and professional |
| Bradley Vincent | impressed with efforts and initiative |
| Alec | Guy deserves a raise |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
25392 Commercentre Dr, Lake Forest, CA, 92630
(877) 770-7637
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