STS Movers is a moving company that values their customers' privacy and offers a personalized service to ensure a smooth moving experience. They have a wide range of services designed to cater to the needs of any mover, whether it's a small local move or a nationwide relocation. This is how they have been able to be a part of the Santa Ana, CA movers since 2005. With a focus on customer satisfaction, they provide a 30-day money-back guarantee on their services, and their excellent customer support is available to assist with any questions or concerns during the moving process. The team at STS Movers has helped thousands of people find the perfect moving solution and has built a solid reputation for delivering quality service at competitive prices.
STS Movers
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
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Customer Reviews of STS Movers
We analyzed and organized the customer reviews of STS Movers in Santa Ana, CA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for STS Movers based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“move was great and professionals did a fantastic job”
“furniture was damaged”
“everything was placed in the house perfectly upon move in”
“Don and his crew provided excellent service”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“showed up on time”
“drivers communicate throughout the whole trip to make sure you’re both on time”
“The drivers communicate throughout the trip to be on time”
“showed up exactly on time both days”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“very professional, accurate, and fairly priced”
“STS’s prices are SO REASONABLE!!!!”
“bid was less expensive than most other companies”
“the price was amazingly worth every penny”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“excellent communication ahead of time regarding timing”
“Direct and effective communication regarding moving special items.”
“the lack of communication”
“stopped communicating after initial responsiveness”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“initially responsive then stopped communicating”
“no mention of price changes”
“bid matched the final cost with no surprises”
“No mention of price changes, gave benefit of the doubt.”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“moved everything in about one hour”
“everything was placed in the house perfectly upon move in”
“Described as wonderful team and seamless process, likely fast move”
“quick move”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Described the team as professional, courteous, respectful.”
“local mover made everyone feel uncomfortable”
“all the men in the crew were respectful and clean”
“Elizabeth and her team were wonderful”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would apologize for a delayed review”
“would not hire again due to poor experience”
“would not hesitate to recommend STS.”
“would not recommend STS Movers”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“very professional and worked hard for the full day”
“Elizabeth was professional and compassionate”
“Team was professional, courteous, respectful.”
“crew made everyone feel uncomfortable”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“promised to pay for damages but failed to deliver”
“made an offer then stopped communicating”
“Don has not addressed the incident appropriately.”
“disappeared with no intention of rectifying”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“they broke several pieces of furniture”
“Not a single piece was damaged.”
“furniture improperly wrapped leading to scratches”
“no furniture was damaged”
Customer Insights
Local Move Duration: 3.5 hours from 19 reviews
Interstate Move Duration: 8 days from 4 reviews
Great Crew Members
| Don,Elizabeth | worked to resolve issue but failed to follow through |
| Elizabeth | Elizabeth was professional and compassionate |
| Joseph, Jack, Paul, Derick | worked together like a well oiled machine |
| Don | Took extra steps for safe moving, like contacting the harp manufacturer. |
| Don | Don is down-to-earth, friendly and honest |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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