Ontrack Moving LLC Review
Looking to hire Ontrack Moving LLC? See our detailed 11-point review based on our independent analysis of Ontrack Moving LLC, 91 other Clayton moving companies, and 2,257 moving companies in California.
Key Takeaways:
- Overall rating: 6.86 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Ontrack Moving LLC is a professional moving service provider based in the Bay Area, offering comprehensive residential, commercial, and storage solutions. The company caters to various moving sizes ranging from studio apartments to large offices and warehouses. Ontrack Moving strives to exceed customer expectations by providing an exemplary moving experience through hard work, dedication, and attentiveness, aiming to make relocations less stressful and more efficient. They also offer disposal services and the first month of storage free, adding value and flexibility to their services. Their commitment to client satisfaction is reflected in completing over 25,000 moves and receiving positive testimonials from customers such as those moving from the Bay Area to Oregon. The provided website information is useful and sufficiently detailed for describing the company's services and customer approach.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Ontrack Moving LLC & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 7.17 | ↓ -13.7% | 1 | 0 | 100.0% | |
| Friendliness | 7.61 | ↓ -12.8% | 1 | 0 | 100.0% | |
| Will Hire Again | 6.96 | ↓ -13.5% | 1 | 0 | 100.0% | |
| Professionalism | 7.22 | ↓ -11.6% | 1 | 0 | 100.0% | |
| Precision & Care | 7.07 | ↓ -10.8% | 1 | 0 | 100.0% |
Recent Ontrack Moving LLC Reviews
Quality - 7.17/10
Overall quality of the service provided on moving day.
Overall Review Distribution
Friendliness - 7.61/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 6.96/10
How likely a customer is to hire the same movers again for their next move.
Overall Review Distribution
Professionalism - 7.22/10
Did the moving crew behave in a professional manner on moving day?
Overall Review Distribution
Precision & Care - 7.07/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by Ontrack Moving LLC
- Local Moving
- Long-Distance Moving
- Cross-Country Moving
- Commercial Moving
- Residential Moving
- Storage Services
- Full Service Packing
- Basic Moving Service
- Furniture Protection and Setup
- Seamless Relocation Services
Licenses
State & federal license information
California Moving License
Status: Active (last checked: 12/06/24)California Moving License Information
- License Number: CAL-T190721
- License Status: Active
- Date Issued: -
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 7/04/25)- USDOT: 2551548
- MC: 889001
- ENTITY TYPE: Carrier
10
Registered Trucks, Tractors, or Vans
14
Registered Drivers
6/11/24
Most Recent USDOT Update
150,000
Annual Interstate Miles (2024)
Detailed Customer Insights
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Contact Ontrack Moving LLC
- Clayton, CA, 94517
- (888) 914-8787
- https://www.ontrackmoving.com/
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Ranking history
How we ranked the top California movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in California.
Rating Methodology
Here's the methodology we used to come up with the best movers in California:
Our original review-based ranking algorithm
We started with a total of 2,257 companies that offer moving services in the California area.
From these 2,257 companies, we analyzed a total of 433,188 reviews dating all the way back to April 2005.
We also reviewed a total of 572 state and federal moving licenses from these 2,257 companies and 6,728 different 3rd party review and social profiles.
Each of the ~433,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 1,420,419 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 139,892 Clayton moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every California moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
