Smart Move Moving and Storage Review
Looking to hire Smart Move Moving and Storage? See our detailed 11-point review based on our independent analysis of Smart Move Moving and Storage, 61 other Tucson moving companies, and 426 moving companies in Arizona.
Key Takeaways:
- Overall rating: 7.36 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Smart Move Moving and Storage is a family-owned and operated moving company based in Tucson, Arizona, with over 30 years of experience. Serving Tucson and surrounding areas such as Oro Valley, Oracle, Catalina Foothills, Marana Valley, and more, the company specializes in local residential and commercial moving, packing services, and intra-state moves. Their professional movers, who are handpicked to ensure exceptional service, provide a stress-free moving experience using fully equipped 26-foot moving vans, in-home furniture protection, and detailed organization. If you're looking for quality moving companies in Tucson, AZ, the choices are abundant. The company also offers pro piano moving, labor-only services, and pool table moving services.
Our Research
- Analyzed 316 total reviews
- Reviewed 6 social profiles and review listings
- Checked for license verification at FMCSA
- Crunched 1,168 data points pertaining to the above
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Smart Move Moving and Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.48 | ↑ 2.2% | 177 | 38 | 82.3% | |
| Punctuality | 8.45 | ↑ 5.9% | 45 | 9 | 83.3% | |
| Affordability | 6.49 | ↓ -14.3% | 24 | 16 | 60.0% | |
| Communication | 7.44 | ↑ 0.2% | 53 | 20 | 72.6% | |
| Stick to Prices | 4.55 | ↓ -23.7% | 14 | 22 | 38.9% | |
| Speed | 9.01 | ↑ 6.7% | 79 | 10 | 88.8% | |
| Friendliness | 9.48 | ↑ 8.6% | 128 | 7 | 94.8% | |
| Will Hire Again | 8.27 | ↑ 2.7% | 187 | 45 | 80.6% | |
| Professionalism | 8.35 | ↑ 2.1% | 116 | 26 | 81.7% | |
| Conflict Handling | 2.61 | ↓ -35.9% | 5 | 28 | 15.2% | |
| Precision & Care | 7.78 | ↓ -1.8% | 90 | 29 | 75.6% |
Recent Smart Move Moving and Storage Reviews
Quality - 8.48/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 8.45/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 6.49/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 7.44/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 4.55/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 9.01/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.48/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 8.27/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 8.35/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 2.61/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 7.78/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Smart Move Moving and Storage
- Local Residential Moving
- Local Commercial Moving
- Intra State Moves
- Pro Piano Movers
- Labor Only Services
- Professional Packing Services
- Pool Tables
- Fully Equipped 26 Foot Moving Vans
- In-Home Furniture Protection
- Detailed Organization
Licenses
State & federal license information
USDOT Interstate License
Status: Not Authorized for Interstate Moves (last checked 6/24/25)- USDOT: 3388891
- ENTITY TYPE: Carrier
3
Registered Trucks, Tractors, or Vans
4
Registered Drivers
2/22/24
Most Recent USDOT Update
20,000
Annual Interstate Miles (2023)
Detailed Customer Insights
Based on our analysis of Smart Move Moving and Storage's customer reviews:
3.5 hrs
Local Move Duration
based on 10 reviews
2 days
Interstate Move Duration
based on 3 reviews
Average Cost
$1,157.00
based on 11 historical data points
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Awards
Contact Smart Move Moving and Storage
- 3580 W Ina Rd Ste#200, Tucson, AZ, 85741
- (520) 636-7700
- https://thesmartmover.com/
Follow Smart Move Moving and Storage:
How we ranked the top Arizona movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Arizona.
Rating Methodology
Here's the methodology we used to come up with the best movers in Arizona:
Our original review-based ranking algorithm
We started with a total of 426 companies that offer moving services in the Arizona area.
From these 426 companies, we analyzed a total of 74,225 reviews dating all the way back to August 2007.
We also reviewed a total of 21 state and federal moving licenses from these 426 companies and 1,395 different 3rd party review and social profiles.
Each of the ~74,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 228,775 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 36,812 Tucson moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Arizona moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
