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Smart Move Moving and Storage Review

Updated Jun 19, 2025
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Looking to hire Smart Move Moving and Storage? See our detailed 11-point review based on our independent analysis of Smart Move Moving and Storage, 61 other Tucson moving companies, and 426 moving companies in Arizona.

Key Takeaways:

  • Overall rating: 7.35 out of 10
  • Highest 11-point rating category: Friendliness
  • Our rankings and results are unbiased & backed by data… NOT paid promotions

About

Smart Move Moving and Storage is a family-owned and operated moving company based in Tucson, Arizona, with over 30 years of experience. Serving Tucson and surrounding areas such as Oro Valley, Oracle, Catalina Foothills, Marana Valley, and more, the company specializes in local residential and commercial moving, packing services, and intra-state moves. Their professional movers, who are handpicked to ensure exceptional service, provide a stress-free moving experience using fully equipped 26-foot moving vans, in-home furniture protection, and detailed organization. If you're looking for quality moving companies in Tucson, AZ, the choices are abundant. The company also offers pro piano moving, labor-only services, and pool table moving services.

Our Research

  • Analyzed 316 total reviews
  • Reviewed 6 social profiles and review listings
  • Checked for license verification at FMCSA
  • Crunched 1,168 data points pertaining to the above

11 Point Rating

MetricScorevs NationwidePositive ReviewsNegative ReviewsPositive Score
Quality8.47↑ 1.7%1773882.3%
Punctuality8.44↑ 5.5%45983.3%
Affordability6.47↓ -14.7%241660.0%
Communication7.43↓ -0.2%532072.6%
Stick to Prices4.54↓ -23.8%142238.9%
Speed9.00↑ 6.2%791088.8%
Friendliness9.48↑ 8.1%128794.8%
Will Hire Again8.26↑ 2.2%1874580.6%
Professionalism8.34↑ 1.8%1162681.7%
Conflict Handling2.60↓ -36.0%52815.2%
Precision & Care7.78↓ -1.9%902975.6%

Recent Smart Move Moving and Storage Reviews

Quality - 8.47/10

Overall quality of the service provided on moving day.

Recent Customer Praises
Pete and Devon made the experience great.
couldn't be more grateful for their service
Smart Move did great with my antique table.
amazing professionalism and attention
great job by movers
Recent Customer Complaints
rough start and damaged items indicate poor quality service
charge was triple the estimate
The worst movers on the planet!
low quality due to broken items and overcharge
Overall Review Distribution
Positive
177 (82.3%)
Negative
38 (17.7%)

Additional Details

Moving Services Offered by Smart Move Moving and Storage

  • Local Residential Moving
  • Local Commercial Moving
  • Intra State Moves
  • Pro Piano Movers
  • Labor Only Services
  • Professional Packing Services
  • Pool Tables
  • Fully Equipped 26 Foot Moving Vans
  • In-Home Furniture Protection
  • Detailed Organization

Awards

Top 10 Movers in Tucson, AZ 2023 award
Top 10 Movers in Tucson, AZ 2021 award

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How we ranked the top Arizona movers

Why you should trust us

We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Arizona.

Rating Methodology

Here's the methodology we used to come up with the best movers in Arizona:

Our data scientist working on the years of experience formula

Our original review-based ranking algorithm

We started with a total of 426 companies that offer moving services in the Arizona area.

From these 426 companies, we analyzed a total of 74,225 reviews dating all the way back to August 2007.

We also reviewed a total of 21 state and federal moving licenses from these 426 companies and 1,395 different 3rd party review and social profiles.

Each of the ~74,000 reviews was scored according to our detailed 11-point rating criteria

This gave us a total of 228,775 data points to compute individual company scores.

Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 38,718 Tucson moving company data points from the past 2 years that carry more weight.

Bayesian averages calculated to fairly account for the differences between companies that are newer.

The Great Guys Moving 11-Point Rating Breakdown

Our 11-point rating criteria scores every Arizona moving company across 11 of the most important criteria for a succesful moving experience.

Quality

Overall quality of the service provided on moving day.

8.49/10 avg in Arizona from 43,116 reviews

Punctuality

Did the crew show up on-time with the required equipment?

8.14/10 avg in Arizona from 15,344 reviews

Affordability

How affordable was the moving service?

7.72/10 avg in Arizona from 9,506 reviews

Communication

Responsiveness before, during, and after the move.

7.53/10 avg in Arizona from 16,100 reviews

Stick to Prices

Was the final price consistent with the original quote?

6.11/10 avg in Arizona from 5,803 reviews

Speed

Efficiency without taking unnecessary time to increase costs.

8.65/10 avg in Arizona from 18,502 reviews

Friendliness

Was the moving crew cordial and friendly on moving day?

8.91/10 avg in Arizona from 25,389 reviews

Will Hire Again

How likely a customer is to hire the same movers again.

8.25/10 avg in Arizona from 44,211 reviews

Professionalism

Did the moving crew behave professionally on moving day?

8.30/10 avg in Arizona from 24,876 reviews

Conflict Handling

How well the company responds to accidents and issues.

4.18/10 avg in Arizona from 4,727 reviews

Precision & Care

Were walls scratched? Did furniture get damaged or lost?

8.13/10 avg in Arizona from 19,707 reviews