North American Van Lines Review
Looking to hire North American Van Lines? See our detailed 11-point review based on our independent analysis of North American Van Lines, 57 other Birmingham moving companies, and 260 moving companies in Alabama.
Key Takeaways:
- Overall rating: 6.45 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
With a lineage dating back to 1933 and over 500 agent locations throughout the nation, North American Van Lines has long been an integral player in the moving industry. This highly-regarded company provides a diverse array of services, spanning from corporate relocation to local household moving, and even international moving that is customized to each client's unique needs. Their unwavering dedication towards offering personalized services and an unparalleled attention to detail is testament to their commitment to efficiency and quality. Whether a move is local or across great distances, North American Van Lines' team of seasoned agents are always ready to lend a helping hand every step of the way: from packing and loading belongings to their safe transportation. This commitment to providing a smooth and stress-free moving experience has earned them a solid reputation among movers in Birmingham, AL. Furthermore, the company is a pioneer in adopting advanced technology, like WorldTrac satellite tracking and innovative driving simulators designed to enhance driver safety training.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between North American Van Lines & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 7.36 | ↓ -11.7% | 3 | 1 | 75.0% | |
| Punctuality | 7.19 | ↓ -10.1% | 1 | 0 | 100.0% | |
| Affordability | 5.01 | ↓ -34.0% | 0 | 1 | 0.0% | |
| Communication | 6.58 | ↓ -11.6% | 2 | 1 | 66.7% | |
| Stick to Prices | 3.44 | ↓ -42.3% | 0 | 1 | 0.0% | |
| Friendliness | 8.34 | ↓ -4.8% | 3 | 0 | 100.0% | |
| Will Hire Again | 7.03 | ↓ -13.0% | 2 | 1 | 66.7% | |
| Professionalism | 6.78 | ↓ -17.3% | 1 | 1 | 50.0% | |
| Precision & Care | 7.15 | ↓ -9.8% | 1 | 0 | 100.0% |
Recent North American Van Lines Reviews
Quality - 7.36/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 7.19/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 5.01/10
How affordable was the moving service?
Overall Review Distribution
Communication - 6.58/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 3.44/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Friendliness - 8.34/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 7.03/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 6.78/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 7.15/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by North American Van Lines
- Household Moving Services
- International Moving Services
- Corporate Relocation Services
- Long Distance Moving Services
- Full Service Packing
- Fragile Only Packing
- Loading and Unloading Services
- Moving Storage Services
- Installation and Assembly Services
- Debris Removal Services
Licenses
State & federal license information
USDOT Interstate License
Status: Not Authorized for Interstate Moves (last checked 10/09/22)- USDOT: 3407560
- ENTITY TYPE: Carrier
1
Registered Trucks, Tractors, or Vans
1
Registered Drivers
6/20/21
Most Recent USDOT Update
20,000
Annual Interstate Miles (2021)
Detailed Customer Insights
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Contact North American Van Lines
- 2504 3rd St W Suite 15B, Birmingham, AL, 35204
- +1 205-208-8658
- https://www.northamerican.com/local/birmingham-moving-company
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How we ranked the top Alabama movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Alabama.
Rating Methodology
Here's the methodology we used to come up with the best movers in Alabama:
Our original review-based ranking algorithm
We started with a total of 260 companies that offer moving services in the Alabama area.
From these 260 companies, we analyzed a total of 25,915 reviews dating all the way back to October 2009.
We also reviewed a total of 23 state and federal moving licenses from these 260 companies and 803 different 3rd party review and social profiles.
Each of the ~25,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 54,807 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 10,097 Birmingham moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Alabama moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
