White Star Movers Review
Looking to hire White Star Movers? See our detailed 11-point review based on our independent analysis of White Star Movers, 79 other South Lyon moving companies, and 406 moving companies in Michigan.
Key Takeaways:
- Overall rating: 6.92 out of 10
- Highest 11-point rating category: Speed
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
White Star Movers, established in 1988, is a family-owned moving company based in Metro Detroit, specifically operating out of Sterling Heights and Shelby Township. The company provides comprehensive moving services across Macomb, Oakland, and Wayne Counties, and maintains a focus on both residential and commercial relocations. Their services extend to international moves, demonstrating their capability for handling complex logistics through partnerships with reputable global moving firms like Mayflower Transit and Unigroup Relocation. Distinguished by a commitment to personalized service, White Star prides itself on employing industry experts and never using day laborers. Their teams are composed of dedicated employees who undergo thorough background checks, ensuring reliability and professionalism. The company stands out due to its deep commitment to customer satisfaction, underscored by a personalized approach that has not only fueled their growth but has also solidified a strong referral base from satisfied customers. White Star Movers is renowned for its meticulous attention to detail and for striving to make each moving experience seamless and stress-free.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between White Star Movers & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.40 | ↑ 0.8% | 16 | 2 | 88.9% | |
| Punctuality | 8.45 | ↑ 5.7% | 4 | 0 | 100.0% | |
| Affordability | 4.70 | ↓ -38.1% | 0 | 1 | 0.0% | |
| Communication | 5.89 | ↓ -20.8% | 1 | 1 | 50.0% | |
| Stick to Prices | 2.57 | ↓ -56.9% | 0 | 2 | 0.0% | |
| Speed | 9.19 | ↑ 8.5% | 8 | 0 | 100.0% | |
| Friendliness | 9.15 | ↑ 4.4% | 10 | 0 | 100.0% | |
| Will Hire Again | 8.43 | ↑ 4.3% | 18 | 2 | 90.0% | |
| Professionalism | 9.04 | ↑ 10.3% | 11 | 0 | 100.0% | |
| Conflict Handling | 3.62 | ↓ -11.0% | 1 | 2 | 33.3% | |
| Precision & Care | 6.74 | ↓ -15.0% | 3 | 2 | 60.0% |
Recent White Star Movers Reviews
Quality - 8.40/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 8.45/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 4.70/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 5.89/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 2.57/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 9.19/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.15/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 8.43/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 9.04/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 3.62/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 6.74/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by White Star Movers
- Residential Moves
- Business Moves
- International Moves
- Local Moves
- Long-Distance Moves
- Packing Services
- Storage Options
- Furniture Moving
- Corporate Relocation
- Office Moves
Licenses
State & federal license information
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 12/22/24)- USDOT: 624288
- MC: FF-43985 1178104
- ENTITY TYPE: Carrier
24
Registered Trucks, Tractors, or Vans
22
Registered Drivers
3/22/23
Most Recent USDOT Update
210,000
Annual Interstate Miles (2015)
Detailed Customer Insights
Based on our analysis of White Star Movers's customer reviews:
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Contact White Star Movers
- Bloomfield, IN, 47424
- (586) 977-0400
- https://whitestarmovers.com/
Follow White Star Movers:
How we ranked the top Michigan movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Michigan.
Rating Methodology
Here's the methodology we used to come up with the best movers in Michigan:
Our original review-based ranking algorithm
We started with a total of 406 companies that offer moving services in the Michigan area.
From these 406 companies, we analyzed a total of 49,445 reviews dating all the way back to October 2007.
We also reviewed a total of 3 state and federal moving licenses from these 406 companies and 1,355 different 3rd party review and social profiles.
Each of the ~49,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 122,197 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 21,078 South Lyon moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Michigan moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
