Central Van Lines Review
Looking to hire Central Van Lines? See our detailed 11-point review based on our independent analysis of Central Van Lines, 12 other Charleston moving companies, and 52 moving companies in West Virginia.
Central Van Lines has an overall score of 8.16 out of 10. Based on our extensive analysis, this is a Very Good score and places it in the top 75.93% of all movers in West Virginia and the top 64.31% of moving companies nationwide. They score better than 38 movers in West Virginia.
Key Takeaways:
- Central Van Lines is the Top 10 Movers in Charleston, WV
- Overall rating: 8.16 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Whether you’re moving across the street or across the globe, Central Van Lines knows how to get your belongings safely where they need to be. This locally owned moving company is honored to be a part of the Charleston, WV movers community. It serves all of West Virginia with comprehensive residential moves and commercial relocations for businesses, offices, libraries, and laboratories with minimal downtime. Services include packing and unpacking, furniture assembly, and short and long-term storage at its climate-controlled warehouse facilities. A proud agent for Allied Van Lines, Central Van Lines is experienced in international moves. Its staff is knowledgeable about customs regulations, so your items will arrive at their destination without issues. Through the years, Central Van Lines has earned a reputation for professionalism, timeliness, and seamless service. It has two other locations in Morgantown, WV and Pittsburgh, PA.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Central Van Lines & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 9.14 | ↑ 10.0% | 67 | 6 | 91.8% | |
| Punctuality | 9.21 | ↑ 15.4% | 21 | 1 | 95.5% | |
| Affordability | 7.83 | ↑ 3.3% | 6 | 1 | 85.7% | |
| Communication | 7.92 | ↑ 6.6% | 19 | 6 | 76.0% | |
| Stick to Prices | 8.14 | ↑ 36.6% | 7 | 1 | 87.5% | |
| Speed | 8.74 | ↑ 3.5% | 14 | 2 | 87.5% | |
| Friendliness | 9.46 | ↑ 8.3% | 34 | 1 | 97.1% | |
| Will Hire Again | 8.81 | ↑ 9.5% | 55 | 8 | 87.3% | |
| Professionalism | 9.11 | ↑ 11.4% | 34 | 3 | 91.9% | |
| Conflict Handling | 3.04 | ↓ -25.2% | 2 | 7 | 22.2% | |
| Precision & Care | 8.33 | ↑ 5.1% | 22 | 5 | 81.5% |
Recent Central Van Lines Reviews
Quality - 9.14/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 9.21/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 7.83/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 7.92/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 8.14/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 8.74/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.46/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 8.81/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 9.11/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 3.04/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 8.33/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Central Van Lines
- Local and long-distance moving services
- Residential moving services
- Commercial moving services
- International moving services
- Storage services
- Packing and unpacking services
- Furniture assembly services
- Piano and organ moving
- Custom crating services
- Last-minute moving services
Licenses
State & federal license information
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 9/16/21)- USDOT: 1243887
- MC: 11266
- ENTITY TYPE: Carrier
44
Registered Trucks, Tractors, or Vans
35
Registered Drivers
8/20/20
Most Recent USDOT Update
487,000
Annual Interstate Miles (2019)
Detailed Customer Insights
Based on our analysis of Central Van Lines's customer reviews:
3 days
Interstate Move Duration
based on 5 reviews
Error. Please try again later.
Awards
Contact Central Van Lines
- 37 Jacobson Dr, Poca, WV, 25159
- (304) 404-4412
- https://www.centralvan.com/
Follow Central Van Lines:
How we ranked the top West Virginia movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in West Virginia.
Rating Methodology
Here's the methodology we used to come up with the best movers in West Virginia:
Our original review-based ranking algorithm
We started with a total of 52 companies that offer moving services in the West Virginia area.
From these 52 companies, we analyzed a total of 3,130 reviews dating all the way back to February 2010.
We also reviewed a total of 7 state and federal moving licenses from these 52 companies and 103 different 3rd party review and social profiles.
Each of the ~3,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 5,592 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 1,164 Charleston moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every West Virginia moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
