Smartbox Moving and Storage is a premier carrier of mobile, on-demand storage and moving solutions. They cater to both local and long-distance moves with their reliable service. The company is not locally, family-owned but operates nationwide, providing storage units, moving help services, even assisting corporate moves. Their services are user-friendly, offer optimal security and are always done with professional quality. What sets them apart is their innovative reload/unload design for their portable storage units, and their commitment to affordable pricing and time-saving solutions. If you are looking for other movers in Bellevue, WA, consider checking the city page. Smartbox has partnered with third-party vendors HireAHelper and Global Van Lines to offer loading and unloading services as well.
Smartbox Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Smartbox Moving and Storage
Additional Cities Served: Renton, Auburn, Burien, Des Moines, SeaTac, Maple Valley, CovingtonShow More >
Moving Services
- Long Distance Moving
- Storage Units
- Moving Locally
- Corporate Moving
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Customer Reviews of Smartbox Moving and Storage
We analyzed and organized the customer reviews of Smartbox Moving and Storage in Bellevue, WA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Smartbox Moving and Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Most of our belongings were stolen, terrible experience”
“can't say enough good things about SmartBox”
“Can't say enough good things about SmartBox”
“Terrible company experience”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“never get through even after holding all day”
“It's been 3 months with no update.”
“Supervisor did not call when promised”
“box not delivered on time”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“pricing was much better than the competition”
“best price and smaller boxes offered”
“best price”
“got a random extra charge on my card”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“customer service was the best”
“everyone was so friendly and accommodating”
“Hard to get ahold of someone, never called back”
“can't get an answer via email or phone”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“got charged a second time without explanation”
“Charged prematurely despite saying they wouldn't”
“only charged for one used container”
“Waived pickup and delivery cost”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“quick delivery implies speediness”
“efficient with my move”
“super quick”
“efficient”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“everyone was so friendly and accommodating”
“everyone was so friendly and accommodating”
“customer service person was very rude”
“were extremely rude”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would not hire again”
“would definitely recommend”
“highly recommend and thankful”
“Highly recommend”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“Brian went over and beyond”
“Paula was helpful, professional, and patient”
“Brian was professional in a challenging situation”
“Smartbox was extremely professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“no recourse offered for stolen belongings”
“No one has reached out to update me.”
“blamed me for being double charged”
“company left family in the dark”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“Most of our belongings were stolen”
“everything in great condition”
“they do get broke”
“All my stuff came back exactly how we packed it”
Great Crew Members
| Brian | very helpful with scheduling |
| Brian | Brian helped personally and was very flexible |
| Brian | Brian (owner) personally helpful and went over and beyond |
| Paula | truly a great representative for this company |
| Brian | Brian skillfully managed delivery in a difficult location |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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