Emerald City Moving & Storage Review
Looking to hire Emerald City Moving & Storage? See our detailed 11-point review based on our independent analysis of Emerald City Moving & Storage, 97 other Kent moving companies, and 507 moving companies in Washington.
Emerald City Moving & Storage has an overall score of 7.64 out of 10. Based on our extensive analysis, this is a Good score and places it in the 46.35 percentile of all movers in Washington and the 49.25 percentile of moving companies nationwide. They score better than 234 movers in Washington.
Key Takeaways:
- Overall rating: 7.64 out of 10
- Highest 11-point rating category: Professionalism
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Based in Tukwila, WA, Emerald City Moving & Storage has been a service provider in the commercial moving industry for over 25 years. Besides moving, they offer a range of other services like furniture cleaning & sanitation, office furniture installation, furniture asset management, hotel FF&E installation, furniture disposition, as well as IT services such as computer relocation. What makes Emerald City unique among Kent, WA moving companies is their innovative approach to providing real-time move information using their virtual tool StatusTRAX. With memberships in various professional organizations, they underscore their commitment to delivering top-notch service. They place a significant emphasis on their employees' safety and training.
Our Research
- Analyzed 18 total reviews
- Reviewed 5 social profiles and review listings
- Checked for license verification at FMCSA
- Crunched 53 data points pertaining to the above
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Emerald City Moving & Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.49 | ↑ 2.2% | 10 | 0 | 100.0% | |
| Punctuality | 7.38 | ↓ -7.5% | 4 | 1 | 80.0% | |
| Affordability | 7.51 | ↓ -0.8% | 2 | 0 | 100.0% | |
| Communication | 7.62 | ↑ 2.5% | 5 | 1 | 83.3% | |
| Stick to Prices | 6.14 | ↑ 3.0% | 1 | 0 | 100.0% | |
| Speed | 7.68 | ↓ -9.1% | 4 | 1 | 80.0% | |
| Friendliness | 8.49 | ↓ -2.8% | 5 | 0 | 100.0% | |
| Will Hire Again | 7.48 | ↓ -7.1% | 8 | 2 | 80.0% | |
| Professionalism | 8.52 | ↑ 4.1% | 7 | 0 | 100.0% | |
| Precision & Care | 7.53 | ↓ -5.0% | 2 | 0 | 100.0% |
Recent Emerald City Moving & Storage Reviews
Quality - 8.49/10
Overall quality of the service provided on moving day.
Overall Review Distribution
Punctuality - 7.38/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 7.51/10
How affordable was the moving service?
Overall Review Distribution
Communication - 7.62/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Stick to Prices - 6.14/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 7.68/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 8.49/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 7.48/10
How likely a customer is to hire the same movers again for their next move.
Overall Review Distribution
Professionalism - 8.52/10
Did the moving crew behave in a professional manner on moving day?
Overall Review Distribution
Precision & Care - 7.53/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by Emerald City Moving & Storage
- Furniture Cleaning & Sanitation Services
- Move Add Change
- Office Furniture Installation
- Commercial Moving
- Furniture Asset Management
- Hotel FF&E Installation
- Furniture Disposition
- IT Services (Computer Relocation/Disconnect Reconnect Service)
Licenses
State & federal license information
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 6/29/25)- USDOT: 1415649
- MC: 535835
- ENTITY TYPE: Carrier
6
Registered Trucks, Tractors, or Vans
5
Registered Drivers
6/24/25
Most Recent USDOT Update
57,931
Annual Interstate Miles (2023)
Detailed Customer Insights
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Awards
Contact Emerald City Moving & Storage
- 18325 Segale Park Drive B, Tukwila, WA, 98188
- (253) 796-3900
- https://emeraldblue.com/
Follow Emerald City Moving & Storage:
How we ranked the top Washington movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Washington.
Rating Methodology
Here's the methodology we used to come up with the best movers in Washington:
Our original review-based ranking algorithm
We started with a total of 507 companies that offer moving services in the Washington area.
From these 507 companies, we analyzed a total of 81,278 reviews dating all the way back to February 2006.
We also reviewed a total of 102 state and federal moving licenses from these 507 companies and 1,659 different 3rd party review and social profiles.
Each of the ~81,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 246,351 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 26,388 Kent moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Washington moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
