U-Pack is a convenient long-distance moving company that has been in business since 1997. Based in Fort Smith, Arkansas, U-Pack offers services nationwide, providing customers with affordable solutions for unique moves. The company charges only for the equipment space used, with fuel costs always included. U-Pack offers door-to-door moving services for homes of all sizes and diverse situations, including long-distance moving, military moves, cross-country moving, senior moving, student moves, job relocation, and small moves. Not confined to just one region, they are part of a larger pool of Tacoma, WA movers as well. With experienced consultants and access to customer support, U-Pack aims to make moving easy and stress-free for their clients.
U-Pack
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: Lakewood, Lacey, Puyallup, University Place, Bonney Lake, Centralia, Port OrchardShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- U-Pack vs Full Service
- U-Pack vs Portable Storage
Awards
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Customer Reviews of U-Pack
We analyzed and organized the customer reviews of U-Pack in Tacoma, WA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Pack based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Could not be more pleased, smoothest move ever”
“U Pack is the best”
“made the stressful moving process so much easier”
“great experience dealing with Upack”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“Right on schedule”
“On time”
“containers delivered and picked up on time”
“container was dropped off on time”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“Great price, half of the quote from PODS”
“U-Pack was honest and affordable”
“quote was reasonable and very affordable”
“cost savings incredible compared to traditional moving companies”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“great customer service”
“very courteous and informative”
“calling customer service anytime yielded great results”
“impressed with how responsive the team was”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“NO UPCHARGES”
“happy to honor the original estimated delivery at no extra charge”
“stick to the quoted price”
“It's exactly as described”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“container made it in 5 DAYS instead of 8-10”
“drop off drivers were quick”
“everything arrived earlier than expected”
“pickup requests promptly fulfilled”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“very courteous”
“team was professional and excellent”
“drivers were professional and friendly”
“customer service teams were cool and friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“Would definitely hire again”
“would hire again thanks to U pack”
“the only way I will move is with U-Pack”
“Overall a great experience dealing with Upack”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“drivers and team were professional”
“professional”
“crew was professional and helpful”
“rudeness indicates low professionalism”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“no discounts or solutions offered for the delay”
“last minute schedule changes were accommodated”
“ABF was helpful and provided all the necessary information”
“Quickly resolved the missing ramp issue”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“did not encounter any damaged items”
“only lost one cheap drinking glass”
“Boxes and furniture arrived in pristine condition”
“no damage (minimal shifting) during transit”
Customer Insights
Interstate Move Duration: 10 days from 3 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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