North American Van Lines Review
Looking to hire North American Van Lines? See our detailed 11-point review based on our independent analysis of North American Van Lines, 74 other Tacoma moving companies, and 508 moving companies in Washington.
Key Takeaways:
- Overall rating: 7.00 out of 10
- Highest 11-point rating category: Quality
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
North American Van Lines is a renowned moving company that has been in the industry since 1933. With over 500 agent locations nationwide, they specialize in corporate relocation, long distance, and local household moving. Their experienced agents assist with all moving needs, including packing, loading, and transporting belongings. The company offers a variety of moving services, such as full-service packing, fragile-only packing, self-pack, loading and unloading services, and moving storage. They also provide installation and assembly services. North American Van Lines is committed to ensuring customer satisfaction by providing quality moving services and predictable pricing options. For a variety of other quality moving companies in Tacoma, WA, make sure to visit the link.
Our Research
- Analyzed 24 total reviews
- Reviewed 3 social profiles and review listings
- Checked for license verification at FMCSA
- Crunched 22 data points pertaining to the above
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between North American Van Lines & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 7.79 | ↓ -6.2% | 5 | 1 | 83.3% | |
| Communication | 7.36 | ↓ -1.0% | 2 | 0 | 100.0% | |
| Friendliness | 7.33 | ↓ -16.0% | 2 | 1 | 66.7% | |
| Will Hire Again | 7.41 | ↓ -8.0% | 4 | 1 | 80.0% | |
| Professionalism | 7.42 | ↓ -9.2% | 3 | 1 | 75.0% | |
| Precision & Care | 6.26 | ↓ -21.0% | 1 | 1 | 50.0% |
Recent North American Van Lines Reviews
Quality - 7.79/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 7.36/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 7.33/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 7.41/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 7.42/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 6.26/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by North American Van Lines
- Household Moving
- International Moving
- Corporate Relocation
- Long Distance Moving
- Cross Country Moving
- State to State Moving
- Packing Services (including Full Service Packing, Fragile Only Packing, and Self Pack)
- Loading and Unloading Services (including Disassembly and Reassembly)
- Moving Storage
- Installation and Assembly Services
Licenses
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Detailed Customer Insights
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Contact North American Van Lines
- 10610 32nd Ave S # 200, Tacoma, WA, 98499
- (253) 292-9088
- https://www.northamerican.com/local/tacoma-wa-moving-company
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How we ranked the top Washington movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Washington.
Rating Methodology
Here's the methodology we used to come up with the best movers in Washington:
Our original review-based ranking algorithm
We started with a total of 508 companies that offer moving services in the Washington area.
From these 508 companies, we analyzed a total of 81,278 reviews dating all the way back to February 2006.
We also reviewed a total of 102 state and federal moving licenses from these 508 companies and 1,660 different 3rd party review and social profiles.
Each of the ~81,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 246,351 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 26,180 Tacoma moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Washington moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
