U-Pack Review
Looking to hire U-Pack? See our detailed 11-point review based on our independent analysis of U-Pack, 26 other Spokane moving companies, and 562 moving companies in Washington.
Key Takeaways:
- Overall rating: 7.18 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Promising minimum hassle and maximum support, U-Pack offers a quicker, more convenient, and affordable way to move. Founded in 1997, this nationwide relocation company specializes in interstate and cross-country moves. With 240 service centers, including one in Spokane, it can complete most moves anywhere in America in two to five days. With U-Pack, you have control over your own move and schedule. You pack your boxes, load them into U-Pack’s containers, and wait for your delivery. Offering flexible solutions, it lets you choose between a trailer or a ReloCube and allows you to pick a guaranteed delivery date. If you're looking for more options, feel free to check out our list of the best Spokane, WA moving services for more details.
Our Research
- Analyzed 41 total reviews
- Reviewed 4 social profiles and review listings
- Checked for license verification at FMCSA
- Crunched 146 data points pertaining to the above
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between U-Pack & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.37 | ↑ 0.9% | 27 | 4 | 87.1% | |
| Punctuality | 6.97 | ↓ -12.6% | 7 | 4 | 63.6% | |
| Affordability | 8.31 | ↑ 9.8% | 13 | 2 | 86.7% | |
| Communication | 7.38 | ↓ -0.7% | 19 | 6 | 76.0% | |
| Stick to Prices | 7.26 | ↑ 21.8% | 4 | 1 | 80.0% | |
| Speed | 7.04 | ↓ -16.5% | 2 | 1 | 66.7% | |
| Friendliness | 8.43 | ↓ -3.4% | 11 | 1 | 91.7% | |
| Will Hire Again | 7.94 | ↓ -1.2% | 24 | 5 | 82.8% | |
| Professionalism | 7.41 | ↓ -9.3% | 4 | 1 | 80.0% | |
| Conflict Handling | 1.92 | ↓ -52.9% | 0 | 3 | 0.0% | |
| Precision & Care | 7.95 | ↑ 0.4% | 6 | 1 | 85.7% |
Recent U-Pack Reviews
Quality - 8.37/10
Overall quality of the service provided on moving day.
Overall Review Distribution
Punctuality - 6.97/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 8.31/10
How affordable was the moving service?
Overall Review Distribution
Communication - 7.38/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Stick to Prices - 7.26/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 7.04/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 8.43/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 7.94/10
How likely a customer is to hire the same movers again for their next move.
Overall Review Distribution
Professionalism - 7.41/10
Did the moving crew behave in a professional manner on moving day?
Overall Review Distribution
Conflict Handling - 1.92/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 7.95/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by U-Pack
- Long Distance Moving
- Military Moves
- Cross Country
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- Compare Movers
- Compare Moving Quotes
Licenses
We do not currently have license data to display for U-Pack
Detailed Customer Insights
We do not currently have insights to display for U-Pack
Error. Please try again later.
Awards
Contact U-Pack
- 400 N Sycamore St, Spokane, WA, 99202
- (844) 611-4582
- https://www.upack.com/moving-companies/washington/spokane
Follow U-Pack:
How we ranked the top Washington movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Washington.
Rating Methodology
Here's the methodology we used to come up with the best movers in Washington:
Our original review-based ranking algorithm
We started with a total of 562 companies that offer moving services in the Washington area.
From these 562 companies, we analyzed a total of 81,950 reviews dating all the way back to February 2006.
We also reviewed a total of 104 state and federal moving licenses from these 562 companies and 1,712 different 3rd party review and social profiles.
Each of the ~81,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 247,893 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 14,622 Spokane moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Washington moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
