Kastl Express Llc Review
Looking to hire Kastl Express Llc? See our detailed 11-point review based on our independent analysis of Kastl Express Llc, 13 other Kennewick moving companies, and 508 moving companies in Washington.
Kastl Express Llc has an overall score of 8.74 out of 10. Based on our extensive analysis, this is a Superb score and places it in the top 78.5% of all movers in Washington and the top 82.29% of moving companies nationwide. They score better than 398 movers in Washington.
Key Takeaways:
- Kastl Express Llc is the Top 3 Movers in Kennewick, WA
- Overall rating: 8.74 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Since 1997, Kastl Express LLC has been serving the Tri-Cities area of Washington: Richland, Pasco, and Kennewick. It is a full-service moving company that provides residential and commercial moves across town and across the state, including packing services and a wide variety of packing supplies. Kastl Express has boxes to fit any need and custom-built crates for valuable art, large glass tops, concrete statues, and even motorcycles. It also wraps all furniture and pads entryway doors and floors to protect them from dirt and scratches. BBB-accredited with an A+ rating, Kastl Express has skilled movers who can handle pianos, hot tubs, gun safes, clocks, and pool tables. It offers special discounts to military members and their families in appreciation of their service.
Our Research
- Analyzed 61 total reviews
- Reviewed 6 social profiles and review listings
- Checked for license verification at FMCSA
- Crunched 205 data points pertaining to the above
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Kastl Express Llc & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 9.46 | ↑ 13.9% | 47 | 0 | 100.0% | |
| Punctuality | 8.90 | ↑ 11.5% | 14 | 1 | 93.3% | |
| Affordability | 9.05 | ↑ 19.5% | 10 | 0 | 100.0% | |
| Communication | 8.43 | ↑ 13.4% | 10 | 1 | 90.9% | |
| Stick to Prices | 6.34 | ↑ 6.3% | 1 | 0 | 100.0% | |
| Speed | 9.14 | ↑ 8.2% | 10 | 0 | 100.0% | |
| Friendliness | 9.53 | ↑ 9.1% | 25 | 0 | 100.0% | |
| Will Hire Again | 9.15 | ↑ 13.8% | 43 | 2 | 95.6% | |
| Professionalism | 9.34 | ↑ 14.2% | 24 | 0 | 100.0% | |
| Conflict Handling | 8.04 | ↑ 97.7% | 5 | 0 | 100.0% | |
| Precision & Care | 8.82 | ↑ 11.3% | 11 | 1 | 91.7% |
Recent Kastl Express Llc Reviews
Quality - 9.46/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 8.90/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 9.05/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 8.43/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 6.34/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 9.14/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.53/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 9.15/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 9.34/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 8.04/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 8.82/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by Kastl Express Llc
- Packing
- Moving
- Crating
- Specialty items (including hot tubs, pianos, gun safes, clocks, and pool tables)
- Pro appliance service
- Furniture assembly
- Storage
Licenses
State & federal license information
USDOT Interstate License
Status: Not Authorized for Interstate Moves (last checked 1/10/25)- USDOT: 3215621
- ENTITY TYPE: Carrier/Shipper
3
Registered Trucks, Tractors, or Vans
3
Registered Drivers
5/28/22
Most Recent USDOT Update
20,000
Annual Interstate Miles (2021)
Detailed Customer Insights
Based on our analysis of Kastl Express Llc's customer reviews:
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Awards
Contact Kastl Express Llc
- 272 Wellsian Way, Richland, WA, 99352
- (509) 946-5278
- https://kastlexpress.com/
Follow Kastl Express Llc:
How we ranked the top Washington movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Washington.
Rating Methodology
Here's the methodology we used to come up with the best movers in Washington:
Our original review-based ranking algorithm
We started with a total of 508 companies that offer moving services in the Washington area.
From these 508 companies, we analyzed a total of 81,278 reviews dating all the way back to February 2006.
We also reviewed a total of 102 state and federal moving licenses from these 508 companies and 1,660 different 3rd party review and social profiles.
Each of the ~81,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 246,351 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 26,180 Kennewick moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Washington moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
