1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.Additional Cities Served: Auburn, Lacey, Puyallup, Maple Valley, Bonney Lake, Centralia, EdgewoodShow More >
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Customer Reviews of 1-800-PACK-RAT Moving and Storage
We analyzed and organized the customer reviews of 1-800-PACK-RAT Moving and Storage in Kent, WA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for 1-800-PACK-RAT Moving and Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“experience with Pack Rat is one of disappointment”
“excellent customer service and seamless coordination”
“exceptional move experience and stress-free move”
“Worst experience ever with the service.”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“they were prompt”
“pod was delivered after 10pm”
“Shannon called before arriving and was punctual”
“did not show up when scheduled”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“over 8,000 for the move.”
“they do undercut pods pricing”
“ended up paying substantially in the end”
“extra charges were tacked on”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“they are so rude”
“broker did send me a pin point”
“excellent customer service”
“Never told me they don't deliver to my destination.”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“They told me a higher weight limit.”
“failed to deliver the container as promised”
“promise of final quote not upheld”
“promised containers by a certain date but not delivered on time”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“efficient in moving”
“they are ... slow”
“No access to garage for 9 days due to delay.”
“have not completed the move, keep pushing back”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“they are so rude”
“friendly in every respect”
“they were courteous”
“Shannon was personable and professional”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would not hire again due to rudeness”
“exceeding my expectations implies would hire again”
“wholeheartedly endorse Pack-Rat”
“experience with Pack Rat is one of disappointment”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“manager did not wear any protection”
“Shannon was professional and efficient”
“drivers were professional and nice”
“show a lack of organization and responsibility”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“Did not help me get my belongings delivered.”
“Resolutions department offered a unit half the size.”
“offered no solutions for their mistake”
“no rectification for delayed pick-up”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“handled move with precision and care”
“an item dented & scratched”
“my stuff made it to the destination in good shape”
“container arrived damaged, which damaged items”
Customer Insights
Cost: $ 3531.00 from 10 historical data points
Interstate Move Duration: 11 days from 6 reviews
Great Crew Members
| Shannon | Shannon was personable, professional, and efficient |
| Collin Bergman | Collin delivered flawlessly and rescued the situation |
| Ari K | was extremely helpful resolving some issues |
| Brian S. | Brian S. resolved issues and was exceptional |
| Chris | the above and beyond customer service he provided |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Kent Moving Services
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