U-Box Moving & Storage of Kent Review
Looking to hire U-Box Moving & Storage of Kent? See our detailed 11-point review based on our independent analysis of U-Box Moving & Storage of Kent, 115 other Kent moving companies, and 544 moving companies in Washington.
Key Takeaways:
- Overall rating: 5.46 out of 10
- Highest 11-point rating category: Speed
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
U-Box Moving & Storage of Kent, commonly known as U-Haul, is an American moving and self-storage rental company that has been in operation since 1945. With its headquarters in Phoenix, Arizona, the company has a widespread presence across the U.S and Canada. The company, founded by Leonard and Anna Mary Shoen, started in an innovative manner, by spreading the cost of ownership among its users, facilitating population mobility nationwide. U-Haul provides a variety of services, including moving truck and trailer rentals, self-storage units, moving boxes, packing supplies, installation of trailer hitches, and propane refills among others. Unique to U-Haul is its role in the creation of the do-it-yourself moving industry, enabling consumers to move with ease and affordability in Kent, WA. Their acute attention to customer service is often highlighted as a defining aspect of their operations.
Our Research
- Analyzed 41 total reviews
- Reviewed 1 social profiles and review listings
- Checked for license verification at FMCSA
- Crunched 89 data points pertaining to the above
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between U-Box Moving & Storage of Kent & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 5.95 | ↓ -28.3% | 8 | 9 | 47.1% | |
| Punctuality | 5.85 | ↓ -26.7% | 1 | 2 | 33.3% | |
| Affordability | 5.04 | ↓ -33.5% | 1 | 2 | 33.3% | |
| Communication | 4.41 | ↓ -40.6% | 4 | 8 | 33.3% | |
| Stick to Prices | 3.43 | ↓ -42.4% | 0 | 1 | 0.0% | |
| Speed | 7.59 | ↓ -10.0% | 4 | 1 | 80.0% | |
| Friendliness | 6.83 | ↓ -21.7% | 9 | 5 | 64.3% | |
| Will Hire Again | 5.09 | ↓ -36.7% | 9 | 15 | 37.5% | |
| Professionalism | 5.62 | ↓ -31.2% | 4 | 5 | 44.4% | |
| Conflict Handling | 5.23 | ↑ 28.5% | 1 | 0 | 100.0% |
Recent U-Box Moving & Storage of Kent Reviews
Quality - 5.95/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 5.85/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 5.04/10
How affordable was the moving service?
Overall Review Distribution
Communication - 4.41/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Stick to Prices - 3.43/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 7.59/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 6.83/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 5.09/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 5.62/10
Did the moving crew behave in a professional manner on moving day?
Overall Review Distribution
Conflict Handling - 5.23/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Additional Details
Moving Services Offered by U-Box Moving & Storage of Kent
- Self-Storage Units
- Moving Supplies
- U-Box Containers
- Trailer Hitches
- Moving Labor
- College Moving
- Military Moving
- Trailer Rentals
- Packing Supplies
- Local Storage Services
Licenses
We do not currently have license data to display for U-Box Moving & Storage of Kent
Detailed Customer Insights
We do not currently have insights to display for U-Box Moving & Storage of Kent
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Contact U-Box Moving & Storage of Kent
- 8240 S 196th St, Kent, WA, 98032
- (253) 216-8131
- https://www.uhaul.com/
Follow U-Box Moving & Storage of Kent:
How we ranked the top Washington movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Washington.
Rating Methodology
Here's the methodology we used to come up with the best movers in Washington:
Our original review-based ranking algorithm
We started with a total of 544 companies that offer moving services in the Washington area.
From these 544 companies, we analyzed a total of 81,931 reviews dating all the way back to February 2006.
We also reviewed a total of 104 state and federal moving licenses from these 544 companies and 1,690 different 3rd party review and social profiles.
Each of the ~81,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 247,449 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 21,295 Kent moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Washington moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
