U-Box at U-Haul Review
Looking to hire U-Box at U-Haul? See our detailed 11-point review based on our independent analysis of U-Box at U-Haul, 17 other Pasco moving companies, and 562 moving companies in Washington.
Key Takeaways:
- Overall rating: 5.60 out of 10
- Highest 11-point rating category: Quality
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
U-Haul has been a trusted name in the moving industry since its inception in 1945. Founded by L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, the company was born from a necessity for do-it-yourself moving at a time when such services were not readily available. U-Haul revolutionized the moving industry by introducing the concept of one-way trailer rentals, which allowed individuals to rent trailers from one location and return them at another. The company is headquartered in Phoenix, Arizona, and extends its services across North America. Known for its extensive fleet of trailers and trucks designed to facilitate easier residential moves, U-Haul offers a range of services that include truck rentals, self-storage units, trailer rentals, and moving supplies. Their services are designed to meet the needs of the individual mover, supporting a variety of circumstances including military and college moves. The company's notable evolution includes innovative offerings like U-Box containers for flexible, portable storage options, and their truck share program that enhances accessibility for customers. U-Haul's long history and wide range of services have made it a leader in the industry, consistently emphasizing innovation and customer needs.
Our Research
- Analyzed 3 total reviews
- Reviewed 1 social profiles and review listings
- Checked for license verification at FMCSA
- Crunched 7 data points pertaining to the above
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between U-Box at U-Haul & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 6.59 | ↓ -20.6% | 1 | 1 | 50.0% | |
| Communication | 4.83 | ↓ -35.0% | 0 | 1 | 0.0% | |
| Friendliness | 6.08 | ↓ -30.3% | 0 | 1 | 0.0% | |
| Will Hire Again | 6.44 | ↓ -19.9% | 1 | 1 | 50.0% | |
| Professionalism | 5.77 | ↓ -29.4% | 0 | 1 | 0.0% |
Recent U-Box at U-Haul Reviews
Quality - 6.59/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 4.83/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 6.08/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 6.44/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 5.77/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by U-Box at U-Haul
- International Moving
- Cross-Country Moving
- College Moving
- Military Moving
- Self Storage
- Moving Supplies
- U-Box Containers
- Trailer Hitches
- Moving Labor
- Last-Minute Moving
Licenses
State & federal license information
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 8/13/24)- USDOT: 429347
- MC: 882110
- ENTITY TYPE: Carrier
54
Registered Trucks, Tractors, or Vans
102
Registered Drivers
7/03/24
Most Recent USDOT Update
897,000
Annual Interstate Miles (2023)
Detailed Customer Insights
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Contact U-Box at U-Haul
- Connell, WA, 99326
- (509) 545-4207
- https://www.uhaul.com/Locations/UBox-Containers-near-Pasco-WA-99301/703083/
Follow U-Box at U-Haul:
How we ranked the top Washington movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Washington.
Rating Methodology
Here's the methodology we used to come up with the best movers in Washington:
Our original review-based ranking algorithm
We started with a total of 562 companies that offer moving services in the Washington area.
From these 562 companies, we analyzed a total of 81,950 reviews dating all the way back to February 2006.
We also reviewed a total of 104 state and federal moving licenses from these 562 companies and 1,712 different 3rd party review and social profiles.
Each of the ~81,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 247,893 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 14,606 Pasco moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Washington moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
