New Horizons Moving Company Review
Looking to hire New Horizons Moving Company? See our detailed 11-point review based on our independent analysis of New Horizons Moving Company, 74 other Tacoma moving companies, and 507 moving companies in Washington.
New Horizons Moving Company has an overall score of 8.17 out of 10. Based on our extensive analysis, this is a Very Good score and places it in the top 61.14% of all movers in Washington and the top 64.57% of moving companies nationwide. They score better than 309 movers in Washington.
Key Takeaways:
- Overall rating: 8.17 out of 10
- Highest 11-point rating category: Speed
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
New Horizons Moving Company is a top-rated Seattle moving firm based in Federal Way, WA. Serving Washington State, this locally-owned and operated company offers various services, including local moves, residential relocation, and commercial relocation. They take pride in providing high-quality services at competitive rates, with no extra charge for many services such as stair navigation, furniture disassembly and reassembly, and heavy lifting. They prioritize transparent pricing, excellent customer service, and Tacoma, WA moving services. Their team of experienced and trained movers handles moves of any size, offering complete moving and packing assistance to ensure everything runs smoothly throughout the process.
Our Research
- Analyzed 122 total reviews
- Reviewed 6 social profiles and review listings
- Checked for license verification at FMCSA
- Crunched 534 data points pertaining to the above
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between New Horizons Moving Company & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 8.89 | ↑ 7.0% | 83 | 11 | 88.3% | |
| Punctuality | 8.47 | ↑ 6.1% | 33 | 6 | 84.6% | |
| Affordability | 8.70 | ↑ 14.9% | 32 | 4 | 88.9% | |
| Communication | 7.51 | ↑ 1.1% | 33 | 12 | 73.3% | |
| Stick to Prices | 7.29 | ↑ 22.3% | 20 | 7 | 74.1% | |
| Speed | 9.39 | ↑ 11.2% | 35 | 2 | 94.6% | |
| Friendliness | 9.38 | ↑ 7.4% | 47 | 2 | 95.9% | |
| Will Hire Again | 8.38 | ↑ 4.1% | 83 | 16 | 83.8% | |
| Professionalism | 8.31 | ↑ 1.7% | 43 | 9 | 82.7% | |
| Conflict Handling | 4.34 | ↑ 6.7% | 4 | 5 | 44.4% | |
| Precision & Care | 9.20 | ↑ 16.1% | 45 | 2 | 95.7% |
Recent New Horizons Moving Company Reviews
Quality - 8.89/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 8.47/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 8.70/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 7.51/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 7.29/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 9.39/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.38/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 8.38/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 8.31/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 4.34/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 9.20/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by New Horizons Moving Company
- Local Moves
- Residential Relocation
- Commercial Relocation
- Climbing up and Navigating Stairs
- Disassembly of Furniture
- Re-assembly of Furniture
- Heavy Lifting
- Home Moving Services
- Apartment Moving
- Company Moves & Employee Relocation
Licenses
State & federal license information
Washington Moving License
Status: Active (last checked: 8/04/22)Washington Moving License Information
- License Number: 45855
- License Status: Active
- Date Issued: -
USDOT Interstate License
Status: Not Authorized for Interstate Moves (last checked 6/26/25)- USDOT: 2980931
- ENTITY TYPE: Carrier
3
Registered Trucks, Tractors, or Vans
3
Registered Drivers
3/23/23
Most Recent USDOT Update
20,400
Annual Interstate Miles (2019)
Detailed Customer Insights
Based on our analysis of New Horizons Moving Company's customer reviews:
3 hrs
Local Move Duration
based on 3 reviews
1 days
Interstate Move Duration
based on 3 reviews
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Awards
Contact New Horizons Moving Company
- Burien, WA, 98168
- (206) 483-8071
- https://newhorizonsmoving.com/
Follow New Horizons Moving Company:
How we ranked the top Washington movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Washington.
Rating Methodology
Here's the methodology we used to come up with the best movers in Washington:
Our original review-based ranking algorithm
We started with a total of 507 companies that offer moving services in the Washington area.
From these 507 companies, we analyzed a total of 81,278 reviews dating all the way back to February 2006.
We also reviewed a total of 102 state and federal moving licenses from these 507 companies and 1,659 different 3rd party review and social profiles.
Each of the ~81,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 246,351 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 26,367 Tacoma moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Washington moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
