1-800-PACK-RAT Moving and Storage provides a simple, stress-free moving and storage solution. They offer all-steel, portable storage and moving containers that guarantee the safety of your items. The company's services encompass long-distance and local moving services in Leesburg, VA, on-site storage, secure warehouse storage solutions, and all-steel containers for added security. They can help you move across town or cross-country, and they will handle the driving. For storage, they offer on-site solutions or you can use their secure, surveillance-protected warehouses. They also offer business solutions including moving containers and inventory storage. They claim an unmatched level of service quality compared to competitors like PODS and U-Pack. They operate on a nationwide scale, with more than 65 secure warehouse storage facilities across the country. No information about the company's inception or ownership is provided.
1-800-PACK-RAT Moving and Storage
Moving Services
- Long-Distance Moving Solutions
- Local Moving Solutions
- On-Site Storage Solutions
- Secure Warehouse Storage Solutions
- All-Steel Containers
- Business Solutions
- Residential Solutions
- Military Moving
- Moving Containers
- Moving Resources
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Customer Reviews of 1-800-PACK-RAT Moving and Storage
We analyzed and organized the customer reviews of 1-800-PACK-RAT Moving and Storage in Leesburg, VA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for 1-800-PACK-RAT Moving and Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Greatly disappointed with the service provided”
“reliable moving services”
“happy with the service we received”
“service was not satisfactory and had issues”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“they did not deliver my pod on the promised day”
“pick up took 2 weeks with unanswered calls, emails, and chats”
“they didn't show up as scheduled”
“drivers were late”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“Good price”
“much better value than PODS”
“charged for bogus "facility storage"”
“they'll just charge you whatever they want”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“Customer service was unsympathetic and rude”
“No call from operations manager, had to call pack rat.”
“customer support was pretty good, but had some issues ”
“kept claiming shipping container pickup fee already paid”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“hoping people might pay more than once unknowingly”
“charged for storage when container in own driveway”
“they'll just charge you whatever they want”
“promised a delivery date and then couldn't meet it”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Kept putting off delivery, had to move it myself”
“did not deliver on scheduled days”
“had to wait 5 extra days”
“Bad delivery and uploading time.”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Nick, Bobby, and Austin were great.”
“Friendly service”
“rude and unprofessional behavior”
“individuals spoken to were extremely friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“will not be using or recommending them again”
“Awesome”
“would hire again”
“might consider but had significant issues with the move”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“professionalism shown in resolving issue with a refund”
“liars and unprofessional conduct”
“unprofessionalism of the main company and local team”
“Parker was dismissive of our situation”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“Driver said he will be back that day but didn’t arrive.”
“refunded me for the inconvenience, but communication was poor on the move day”
“always declare that they'll note it but do nothing”
“NO ONE HAS EVER CONTACTED US ABOUT THE ISSUE”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“Items we cared for were shattered”
“our jobs and livelihoods were put in jeopardy”
“no breaks, cracks, or bents”
“there was no damage due to shifting contents”
Great Crew Members
| Nick, Bobby, Austin | Nick was a great operational manager, Bobby and Austin were great drivers. |
| Rene Guzman | top notch service provided |
| Phillip, Hardeep, Satinder, Jawad | All provided great customer service and were reliable |
| Sterling crew | fantastic during our move |
| Phillip,Hardeep,Satinder,Jawad | maintained great customer service and were very professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Leesburg Moving Services
