Smartbox Moving and Storage is a premier provider of mobile, on-demand storage units, offering a convenient and secure approach to portable storage. Serving customers in the Richmond area, the company provides reliable long-distance moving services and storage solutions for each customer's unique needs. Its innovative design ensures easy loading and unloading, and smart storage options at an affordable price. The company's wide range of services includes long distance moving, storage units, local moving, and corporate moving. Partnering with third-party vendors HireAHelper and Global Van Lines for loading and unloading, Smartbox has built a reputation for providing exceptional customer support and professional relocation services in Richmond, VA.
Smartbox Moving and Storage
About Smartbox Moving and Storage
Additional Cities Served: Petersburg, Hopewell, Colonial Heights, Blackstone, New Market, Rural Retreat
Moving Services
- Long Distance Moving
- Moving Locally
- Corporate Moving
- Moving Labor Services
- Loading Services
- Unloading Services
- Nationwide Moving Services
- Storage Units
- Portable Storage Units
- Hourly Moving Services
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Customer Reviews of Smartbox Moving and Storage
We analyzed and organized the customer reviews of Smartbox Moving and Storage in Richmond, VA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Smartbox Moving and Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Timely, professional service”
“staff are friendly and professional”
“awesome company”
“Quick efficient service”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“Showed up on time”
“the driver was on time”
“Arrived early”
“driver kept me updated on arrival time”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“great price made it very affordable”
“spent $1,000.00 price difference, implies less affordability”
“theirs was the best pricing”
“price was right”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“driver was extraordinarily helpful and thoughtful”
“very patient with my schedule and needs”
“clear about rental expectations, helpful with questions”
“Always good at updating delivery and pick up”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“got a minor refund for mess ups”
“still due a $3500+ refund”
“only charged for what I used”
“changed terms, no longer able to deliver as contracted.”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Quick efficient service”
“received my items much later than promised”
“delivery was quick”
“move was super fast”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“driver was extraordinarily helpful and thoughtful”
“staff are friendly”
“the delivery driver was really accommodating and nice”
“driver was very professional and easy to work with”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would hire again”
“driver was extraordinarily helpful and thoughtful”
“patient with my schedule and needs”
“would recommend them and am a return customer”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“crew was professional”
“driver was extraordinarily helpful and thoughtful”
“staff are professional”
“acted professionally”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“no call to apologize or assist after incident, implies poor willingness”
“after raising a complaint, there was no follow-up”
“would not replace my stuff”
“fixed billing problem immediately”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“one of the drivers dropped my pod and broke just about everything”
“took extra care to protect the low hanging tree limbs”
“belongings were safe and taken care of”
“severe water damage from their box”
Great Crew Members
| Deandre | walked the property with me to insure correct placement |
| driver was friendly, courteous, and very knowledgeable | |
| D'Andre | D'Andre was so kind. |
| Driver | the best in Richmond, VA |
| Katy | OUTSTANDING and very accommodating |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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