Regency Moving & Storage LLC is a family-owned and operated moving company established in 1987 by Cliff Krug Sr. and his eldest son Scott. The company has two warehouse locations in Woodbridge and Richmond, Virginia. Their services include local moving, long-distance moving, international moving, office moving, packing, storage, and boxes. Regency Moving & Storage emphasizes their commitment to excellence, customer satisfaction, and personalized care during the moving process. The company uses a fleet of 30 trucks to provide world-class moving services across a wide service area in Virginia.
Regency Moving & Storage LLC
About Regency Moving & Storage LLC
Additional Cities Served: Charlottesville, Petersburg, Hopewell, Colonial Heights
Moving Services
- Local Moving Services
- Long Distance Moving Services
- Office Moving Services
- International Moving Services
- Packing Service
- Storage Service
- Boxes Service
Virginia Moving License
Active
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Customer Reviews of Regency Moving & Storage LLC
We analyzed and organized the customer reviews of Regency Moving & Storage LLC in Richmond, VA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Regency Moving & Storage LLC based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
6.96/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“recommend this company and would hire again”
“great job by movers”
“most reliable and trustworthy experience”
“Fantastic company, bailed me out last minute”
2. Punctuality
7.82/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“punctual”
“On time”
“were there every step of the way”
“movers were prompt on time”
3. Affordability
4.06/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“affordable”
“less money than other companies”
“Bill was $1000+ over the estimate.”
“got a much higher rate than expected”
4. Communication
6.45/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“answered all my questions”
“Scott was easy to work with”
“Janice really answered the questions I had”
“from the first call to every little detail”
5. Stick to Prices
2.86/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“Another company tried to raise their price last minute”
“charged $400 over the estimate”
“Bill was not adjusted as requested.”
“was told a different rate initially”
6. Speed
5.96/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“were efficient”
“belongings delivered days before expected”
“loading and unloading were done in a timely manner”
“smooth and efficient move”
7. Friendliness
6.77/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“were courteous”
“everyone involved was a pleasure to work with”
“they are friendly”
“crew's attitude was unprofessional”
8. Will Hire Again
6.5/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“recommend this company and would hire again”
“would use this company every time I move”
“would definitely hire again”
“Highly recommend this company and would hire again”
9. Professionalism
6.44/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“family owned business with great service”
“professional”
“professional”
“crew was very professional.”
10. Conflict Handling
1.55/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“unwillingness to address or rectify issues properly”
“company wasn't liable for damages”
“refused to cover cost of failed move”
“owner was rude and not helpful in solving issues”
11. Precision & Care
6.62/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“antique piece arrived in perfect condition”
“handled our family belongings with care”
“very careful with my furniture”
“Took great care of my stuff”
Customer Insights
Local Move Duration: 12 hours from 3 reviews
Great Crew Members
| Scott | easy to work with |
| Scott | Scott sent great men |
| Janice | answered questions and was very knowledgeable |
| Sales person | provided thorough estimate and quick responses |
| Jesse, Kalum | Jesse and Kalum were attentive and protected belongings well |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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