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Regency Moving & Storage LLC Review

Updated Jun 10, 2025

Looking to hire Regency Moving & Storage LLC? See our detailed 11-point review based on our independent analysis of Regency Moving & Storage LLC, 60 other Richmond moving companies, and 599 moving companies in Virginia.

Key Takeaways:

  • Overall rating: 5.59 out of 10
  • Highest 11-point rating category: Punctuality
  • Our rankings and results are unbiased & backed by data… NOT paid promotions

About

Regency Moving & Storage LLC is a family-owned and operated moving company established in 1987 by Cliff Krug Sr. and his eldest son Scott. The company has two warehouse locations in Woodbridge and Richmond, Virginia. Their services include local moving, long-distance moving, international moving, office moving, packing, storage, and boxes. Regency Moving & Storage emphasizes their commitment to excellence, customer satisfaction, and personalized care during the moving process. The company uses a fleet of 30 trucks to provide world-class moving services across a wide service area in Virginia.

Our Research

  • Analyzed 62 total reviews
  • Reviewed 7 social profiles and review listings
  • Checked for license verification at VA DMV & FMCSA
  • Crunched 287 data points pertaining to the above

11 Point Rating

MetricScorevs NationwidePositive ReviewsNegative ReviewsPositive Score
Quality6.92↓ -16.6%272354.0%
Punctuality7.79↓ -2.3%10376.9%
Affordability3.98↓ -47.5%41323.5%
Communication6.42↓ -13.6%10952.6%
Stick to Prices2.85↓ -52.2%31715.0%
Speed5.89↓ -30.2%5741.7%
Friendliness6.69↓ -23.4%141058.3%
Will Hire Again6.45↓ -19.8%272551.9%
Professionalism6.38↓ -21.9%181751.4%
Conflict Handling1.53↓ -62.3%0140.0%
Precision & Care6.58↓ -17.0%171454.8%

Recent Regency Moving & Storage LLC Reviews

Quality - 6.92/10

Overall quality of the service provided on moving day.

Recent Customer Praises
recommend this company and would hire again
most reliable and trustworthy experience
great job by movers
Regency was very professional and thorough.
Best move we ever had!
Recent Customer Complaints
Overall Review Distribution
Positive
27 (54.0%)
Negative
23 (46.0%)

Additional Details

Moving Services Offered by Regency Moving & Storage LLC

  • Local Moving Services
  • Long Distance Moving Services
  • Office Moving Services
  • International Moving Services
  • Packing Service
  • Storage Service
  • Boxes Service

Contact Regency Moving & Storage LLC

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How we ranked the top Virginia movers

Why you should trust us

We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Virginia.

Rating Methodology

Here's the methodology we used to come up with the best movers in Virginia:

Our data scientist working on the years of experience formula

Our original review-based ranking algorithm

We started with a total of 599 companies that offer moving services in the Virginia area.

From these 599 companies, we analyzed a total of 85,497 reviews dating all the way back to December 2006.

We also reviewed a total of 64 state and federal moving licenses from these 599 companies and 1,847 different 3rd party review and social profiles.

Each of the ~85,000 reviews was scored according to our detailed 11-point rating criteria

This gave us a total of 233,147 data points to compute individual company scores.

Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 35,458 Richmond moving company data points from the past 2 years that carry more weight.

Bayesian averages calculated to fairly account for the differences between companies that are newer.

The Great Guys Moving 11-Point Rating Breakdown

Our 11-point rating criteria scores every Virginia moving company across 11 of the most important criteria for a succesful moving experience.

Quality

Overall quality of the service provided on moving day.

8.34/10 avg in Virginia from 44,656 reviews

Punctuality

Did the crew show up on-time with the required equipment?

8.12/10 avg in Virginia from 15,718 reviews

Affordability

How affordable was the moving service?

7.69/10 avg in Virginia from 10,034 reviews

Communication

Responsiveness before, during, and after the move.

7.57/10 avg in Virginia from 17,606 reviews

Stick to Prices

Was the final price consistent with the original quote?

6.09/10 avg in Virginia from 5,615 reviews

Speed

Efficiency without taking unnecessary time to increase costs.

8.48/10 avg in Virginia from 18,354 reviews

Friendliness

Was the moving crew cordial and friendly on moving day?

8.83/10 avg in Virginia from 25,385 reviews

Will Hire Again

How likely a customer is to hire the same movers again.

8.10/10 avg in Virginia from 45,145 reviews

Professionalism

Did the moving crew behave professionally on moving day?

8.28/10 avg in Virginia from 27,105 reviews

Conflict Handling

How well the company responds to accidents and issues.

4.09/10 avg in Virginia from 4,560 reviews

Precision & Care

Were walls scratched? Did furniture get damaged or lost?

7.92/10 avg in Virginia from 19,850 reviews