PODS Moving & Storage, which started in 1998, has nearly 25 years of experience in the moving and storage industry. Based in Richmond, Virginia, the company offers services in the United States, Canada, Australia, and the United Kingdom. PODS provides flexible and convenient moving and storage solutions, allowing customers to store and access their belongings in portable containers. The company offers multiple container sizes and provides additional services such as car shipping, moving supplies, and packing and loading assistance. Recognized for its innovation in the industry, PODS received the title of the number one moving and storage company in 2023 by Move.org.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Hopewell, Colonial Heights, Blackstone
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Packing & Loading Assistance
- Car Shipping
- Moving Supplies
- On-Site Storage
- Commercial Moving
- Moving and Storage Supplies
- Packing and Loading Support
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Customer Reviews of PODS Moving & Storage
We analyzed and organized the customer reviews of PODS Moving & Storage in Richmond, VA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for PODS Moving & Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
7.88/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“Chose PODS and was well worth the money”
“Phenomenal customer service and very friendly”
“Made move so much easier”
“It was an okay experience”
2. Punctuality
7.68/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“They showed up on time for the scheduled delivery”
“drop off and pick up times were within the timeframe”
“pick up was late”
“put on hold for 2-5 hours”
3. Affordability
5.78/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“the most expensive of all the services”
“Cost seemed high but ultimately well worth the money”
“great price”
“scammed $1500”
4. Communication
5.61/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“issue was not resolved despite multiple calls”
“called the office three times and still no response.”
“Changing a pick up date was easy online”
“Very easy to schedule and work with”
5. Stick to Prices
4.04/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“no pre weight ticket provided”
“charged unexpected fees on the backend”
“charged me an extra $1200”
“unexpected high storage cost and delivery limitations”
6. Speed
7.37/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Quick delivery indicates speediness”
“efficient and accommodating”
“delays caused a whole month for POD to be moved”
“no complaints about speed, implies satisfaction”
7. Friendliness
7.43/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Drove away without saying I am Sorry.”
“PODS drivers were polite & professional”
“Very friendly”
“each one of these people deserves to go to prison”
8. Will Hire Again
6.56/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would not recommend based on the experience”
“would not hire again due to the damages and poor response.”
“would hire again”
“Highly recommend and would use again”
9. Professionalism
6.88/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“driver showed poor conduct by driving away after damaging property.”
“PODS drivers were professional”
“Vernon was professional, capable, and sincerely polite”
“implied lack of professionalism”
10. Conflict Handling
3.56/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“issue was not resolved despite multiple calls”
“no response after calls to the office regarding the issues.”
“Jim was extremely accommodating”
“It took almost a year to get reimbursed”
11. Precision & Care
5.67/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“driver damaged my handy cap ramp and the POD.”
“half of my clothes were sun damaged”
“minimal shifting and breakage”
“lost many items due to mold”
Customer Insights
Cost: $ 1405.00 from 6 historical data points
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
3021 Vernon Rd, Richmond, VA, 23228
(877) 770-7637
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