PODS Moving & Storage Review
Looking to hire PODS Moving & Storage? See our detailed 11-point review based on our independent analysis of PODS Moving & Storage, 60 other Richmond moving companies, and 599 moving companies in Virginia.
Key Takeaways:
- Overall rating: 6.19 out of 10
- Highest 11-point rating category: Quality
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
PODS Moving & Storage, which started in 1998, has nearly 25 years of experience in the moving and storage industry. Based in Richmond, Virginia, the company offers services in the United States, Canada, Australia, and the United Kingdom. PODS provides flexible and convenient moving and storage solutions, allowing customers to store and access their belongings in portable containers. The company offers multiple container sizes and provides additional services such as car shipping, moving supplies, and packing and loading assistance. Recognized for its innovation in the industry, PODS received the title of the number one moving and storage company in 2023 by Move.org.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between PODS Moving & Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 7.86 | ↓ -5.3% | 57 | 19 | 75.0% | |
| Punctuality | 7.66 | ↓ -4.0% | 23 | 7 | 76.7% | |
| Affordability | 5.74 | ↓ -24.2% | 19 | 19 | 50.0% | |
| Communication | 5.58 | ↓ -25.0% | 34 | 35 | 49.3% | |
| Stick to Prices | 4.04 | ↓ -32.2% | 10 | 20 | 33.3% | |
| Speed | 7.31 | ↓ -13.5% | 3 | 1 | 75.0% | |
| Friendliness | 7.41 | ↓ -15.1% | 23 | 8 | 74.2% | |
| Will Hire Again | 6.52 | ↓ -18.9% | 63 | 40 | 61.2% | |
| Professionalism | 6.85 | ↓ -16.3% | 16 | 9 | 64.0% | |
| Conflict Handling | 3.55 | ↓ -12.6% | 8 | 20 | 28.6% | |
| Precision & Care | 5.59 | ↓ -29.4% | 5 | 7 | 41.7% |
Recent PODS Moving & Storage Reviews
Quality - 7.86/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 7.66/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 5.74/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 5.58/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 4.04/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 7.31/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 7.41/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 6.52/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 6.85/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 3.55/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 5.59/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by PODS Moving & Storage
- Local Moving
- Long-Distance Moving
- Storage Services
- Packing & Loading Assistance
- Car Shipping
- Moving Supplies
- On-Site Storage
- Commercial Moving
- Moving and Storage Supplies
- Packing and Loading Support
Licenses
We do not currently have license data to display for PODS Moving & Storage
Detailed Customer Insights
Based on our analysis of PODS Moving & Storage's customer reviews:
Average Cost
$1,607.00
based on 5 historical data points
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Contact PODS Moving & Storage
- 3021 Vernon Rd, Richmond, VA, 23228
- (877) 770-7637
- https://www.pods.com/locations/united-states/virginia/richmond
Follow PODS Moving & Storage:
How we ranked the top Virginia movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Virginia.
Rating Methodology
Here's the methodology we used to come up with the best movers in Virginia:
Our original review-based ranking algorithm
We started with a total of 599 companies that offer moving services in the Virginia area.
From these 599 companies, we analyzed a total of 85,497 reviews dating all the way back to December 2006.
We also reviewed a total of 64 state and federal moving licenses from these 599 companies and 1,847 different 3rd party review and social profiles.
Each of the ~85,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 233,147 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 35,458 Richmond moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Virginia moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
