Heroes Moving and Storage Review
Looking to hire Heroes Moving and Storage? See our detailed 11-point review based on our independent analysis of Heroes Moving and Storage, 60 other Richmond moving companies, and 599 moving companies in Virginia.
Heroes Moving and Storage has an overall score of 9.24 out of 10. Based on our extensive analysis, this is an Exceptional score and places it in the top 94.95% of all movers in Virginia and the top 94.74% of moving companies nationwide. They score better than 568 movers in Virginia.
Key Takeaways:
- Heroes Moving and Storage is the Top 3 Movers in Richmond, VA
- Overall rating: 9.24 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Heroes Moving and Storage is a family-owned and operated business that has been serving Richmond and surrounding areas since 2010. It is proud to be accredited by the Better Business Bureau with an A rating, which is a testament to the company’s commitment to providing outstanding service. Heroes Moving and Storage strives to maintain the highest standards of excellence in every aspect of its residential and commercial moves, including packing and unpacking, climate-controlled storage, junk removal, and move-in and move-out cleaning. From the initial consultation to the final delivery, these pros work tirelessly to ensure that their clients are completely satisfied. Heroes Moving and Storage is happy to offer special promos, such as one free month of storage, 20% off packing supplies, and 10% off packing services. Veterans, enlisted personnel, police officers, firefighters, nurses, and EMTs are entitled to a 10% discount.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Heroes Moving and Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 9.68 | ↑ 16.6% | 202 | 5 | 97.6% | |
| Punctuality | 9.52 | ↑ 19.2% | 52 | 2 | 96.3% | |
| Affordability | 8.71 | ↑ 15.0% | 27 | 3 | 90.0% | |
| Communication | 9.41 | ↑ 26.7% | 82 | 4 | 95.3% | |
| Stick to Prices | 9.29 | ↑ 55.9% | 13 | 0 | 100.0% | |
| Speed | 9.55 | ↑ 13.1% | 69 | 3 | 95.8% | |
| Friendliness | 9.89 | ↑ 13.3% | 124 | 0 | 100.0% | |
| Will Hire Again | 9.65 | ↑ 19.9% | 193 | 5 | 97.5% | |
| Professionalism | 9.79 | ↑ 19.8% | 140 | 1 | 99.3% | |
| Conflict Handling | 6.69 | ↑ 64.4% | 12 | 7 | 63.2% | |
| Precision & Care | 9.42 | ↑ 18.9% | 84 | 5 | 94.4% |
Recent Heroes Moving and Storage Reviews
Quality - 9.68/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 9.52/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 8.71/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 9.41/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 9.29/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 9.55/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.89/10
Was the moving crew cordial and friendly to be around on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Will Hire Again - 9.65/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 9.79/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 6.69/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 9.42/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Heroes Moving and Storage
- Residential Moving
- Commercial Moving
- Piano Movers
- Safe Moving
- Packing Services
- Storage
- Senior Moving Services
- Safe Moving Company
- Climate-Controlled Storage Units
- Local Movers
Licenses
We do not currently have license data to display for Heroes Moving and Storage
Detailed Customer Insights
Based on our analysis of Heroes Moving and Storage's customer reviews:
4 hrs
Local Move Duration
based on 5 reviews
Error. Please try again later.
Awards
Contact Heroes Moving and Storage
- 2001 Dabney Rd, Richmond, VA, 23230
- (804) 409-0429
- https://heroesmovingandstorage.com/
Follow Heroes Moving and Storage:
How we ranked the top Virginia movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Virginia.
Rating Methodology
Here's the methodology we used to come up with the best movers in Virginia:
Our original review-based ranking algorithm
We started with a total of 599 companies that offer moving services in the Virginia area.
From these 599 companies, we analyzed a total of 85,497 reviews dating all the way back to December 2006.
We also reviewed a total of 64 state and federal moving licenses from these 599 companies and 1,847 different 3rd party review and social profiles.
Each of the ~85,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 233,147 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 35,576 Richmond moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Virginia moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
