Heroes Moving and Storage is a family-owned and operated business that has been serving Richmond and surrounding areas since 2010. It is proud to be accredited by the Better Business Bureau with an A rating, which is a testament to the company’s commitment to providing outstanding service. Heroes Moving and Storage strives to maintain the highest standards of excellence in every aspect of its residential and commercial moves, including packing and unpacking, climate-controlled storage, junk removal, and move-in and move-out cleaning. From the initial consultation to the final delivery, these pros work tirelessly to ensure that their clients are completely satisfied. Heroes Moving and Storage is happy to offer special promos, such as one free month of storage, 20% off packing supplies, and 10% off packing services. Veterans, enlisted personnel, police officers, firefighters, nurses, and EMTs are entitled to a 10% discount.
Heroes Moving and Storage
Ranked Top 3 Best Movers in Richmond, VA
About Heroes Moving and Storage
Additional Cities Served: Hampton, Richmond, Petersburg, Hopewell, Colonial Heights, New Market, Louisa
Moving Services
- Residential Moving
- Commercial Moving
- Piano Movers
- Safe Moving
- Packing Services
- Storage
- Senior Moving Services
- Safe Moving Company
- Climate-Controlled Storage Units
- Local Movers
Awards
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Customer Reviews of Heroes Moving and Storage
We analyzed and organized the customer reviews of Heroes Moving and Storage in Richmond, VA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Heroes Moving and Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“what a wonderful group of people”
“great experience with the service”
“quick and professional work made the move easy”
“efficient, professional and careful with belongings”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“they were on time”
“arrived on time for both pack out and pack in”
“They were prompt”
“Right on time”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“ridiculous price for a 2 bedroom move”
“The pricing was really good”
“Price was not bad”
“Fair pricing implies affordability.”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“no hiccups with rescheduling”
“crew was communicative and friendly”
“great communication”
“Office was quick to communicate and gave updates”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“no mention of changing quoted prices, so giving benefit of the doubt”
“cost was adjusted accordingly to less hours”
“estimate was clear and concise”
“with an accurate quote”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“quick work described in the review”
“move completed quickly”
“had me moved in two hours”
“they were quick with the move”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Cory and Carlo could not have been better”
“described as polite, communicative and friendly”
“crew was very friendly”
“Macy was nice”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“many thanks for your excellent service”
“would use the service again, very positive experience”
“would definitely hire again”
“glad that I chose Heroes Moving and Storage”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“professional and assembled kitchen table”
“crew was very professional”
“professional crew members”
“professional team of movers”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“did not respond about being overcharged”
“repaired a part of my bed”
“They don't make up excuses for bad things”
“helped to repair a piece of aged antique furniture”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“everything was in prime condition”
“very careful with all of our belongings”
“gentle with our belongings, nothing was damaged”
“nothing was broken or damaged”
Customer Insights
Local Move Duration: 4 hours from 5 reviews
Great Crew Members
| Cory, Carlo | Cory and Carlo could not have been better |
| Steel, Jamal, Dom | quick and professional work, care package gesture |
| Carlo, Germiah, Lamar, Antonio | they were professional, friendly, and efficient |
| Mike, Jason, Rob | went above and beyond during the move |
| Macy | Macy was nice |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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