1-800-PACK-RAT Moving and Storage is a company that provides convenient, secure, and affordable moving and storage solutions. They offer all-steel, portable storage and moving containers, ensuring the safety and security of customers' belongings. With a nationwide network of over 65 secure warehouse storage facilities, they cater to customers who require long-distance and local moving solutions, on-site storage, and warehouse storage facilities. Proudly serving as efficient movers in Richmond, VA, the company makes moving and storage simple by offering ground-level loading and customizable containers that cater to individual needs. They also provide services for businesses looking to expand or in need of inventory overflow storage.
1-800-PACK-RAT Moving and Storage
Moving Services
- Long-Distance Moving Solutions
- Local Moving Solutions
- On-Site Storage Solutions
- Secure Warehouse Storage Solutions
- All-Steel Moving Containers
- Business Moving Solutions
- Residential Storage Solutions
- Moving Containers Service
- Business Storage Solutions
- Portable Storage Containers Service
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Customer Reviews of 1-800-PACK-RAT Moving and Storage
We analyzed and organized the customer reviews of 1-800-PACK-RAT Moving and Storage in Richmond, VA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for 1-800-PACK-RAT Moving and Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
4.31/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“received a container with a big hole in it”
“outstanding service”
“My experience was below average”
“this is the worst experience I have ever had”
2. Punctuality
3.72/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“did not show up or contact about reschedule”
“pickup has failed multiple times”
“re-delivery was cancelled without my knowledge”
“stuff is waiting to be picked up for 4th day”
3. Affordability
4.64/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“feels scammed by the company”
“Paid almost 10k and items held hostage.”
“they charged me $2000 for no service”
“$500 a month is not worth this service”
4. Communication
3.94/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“took 7 hours to get a call back”
“packrat has excellent customer service”
“I called them and they refused to help”
“still dealing with company currently”
5. Stick to Prices
3.28/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“great pricing and supposed to be included”
“charged pickup fee multiple times”
“charged me for a pickup that did not happen”
“just charge whatever they want for the surcharge”
6. Speed
3.91/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“very fast guys”
“had to reschedule pickup multiple times”
“rescheduled multiple times, not delivered yet”
“Took 3 hours to insert two cabinets”
7. Friendliness
7.87/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“team was courteous”
“drop off driver and staff were great”
“they were slimy and awful to work with”
“Phillip, Hardeep, and Satinder were all very polite and nice”
8. Will Hire Again
4.09/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“Never again will use PackRat”
“would not hire again due to multiple issues”
“would hire again”
“would hire again”
9. Professionalism
5.62/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“overall experience shows lack of professionalism”
“organized and worked with precision”
“Very unprofessional in handling the delivery”
“Scott was lazy and unprofessional”
10. Conflict Handling
1.54/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“they would not budge on the extra charge”
“my stuff is sitting in front of my house”
“no callback as promised, no email reply”
“They refunded me 100 bucks for the inconvenience”
11. Precision & Care
5.15/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“container with a hole led to wet items”
“glasses were broken”
“Scott damaged my trailer while moving cabinets”
“contents had barely moved and no damage”
Customer Insights
Cost: $ 589.00 from 5 historical data points
Great Crew Members
| Grayson | appreciate his expertise |
| Phillip, Hardeep, Satinder, Jawad | all provided outstanding service and professionalism |
| Philip Walston | personally made the process easy |
| Hardeep | Hardeep was patient and diligent, negotiated successfully |
| Driver,Helper | they did a very good job and were friendly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact 1-800-PACK-RAT Moving and Storage
6601 S Laburnum Ave suite a, Richmond, VA, 23231
(800) 722-5728
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