U-Pack is one of the most trusted and reputable moving companies, offering an innovative approach to relocation. It gives you more flexibility and control over your move through its unique system. U-Pack has locations scattered throughout the country. That makes moving coast-to-coast seem like a walk in the park. And unlike traditional full-service movers in Virginia Beach, VA, you won't have to deal with tight schedules or high prices. U-Pack's system can help you save time, money, and energy so you can focus on more important things. No matter how big or how far you need to move, U-Pack is your answer for convenience, quality, and affordability.
U-Pack
Very Good
based on 206+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: Chesapeake, Norfolk, Newport News, Hampton, Portsmouth, Suffolk, PoquosonShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- U-Pack vs Full Service
- U-Pack vs Portable Storage
Awards
Have feedback for U-Pack?
Error. Please try again later.
Customer Reviews of U-Pack
We analyzed and organized the customer reviews of U-Pack in Virginia Beach, VA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for U-Pack based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
8.91/10
Nationwide Average: 8.44/10
Recent Reviews Mention...
“had a great move”
“service worked as described and was pleasing”
“first experience was great, but this one is disappointing”
“best experience I've ever had with any company”
2. Punctuality
8.66/10
Nationwide Average: 8.07/10
Recent Reviews Mention...
“U-Pack was picked up on time”
“had to call for pickup, delivery delays”
“once again right on time”
“They picked up and dropped off when they said”
3. Affordability
8.91/10
Nationwide Average: 7.69/10
Recent Reviews Mention...
“The price is unbeatable”
“Considerably less than a moving truck”
“price is okay”
“very cost effective”
4. Communication
8.74/10
Nationwide Average: 7.53/10
Recent Reviews Mention...
“had some communication lapses”
“great at first, but then poor follow-up”
“kind, efficient and knowledgeable customer service”
“In contact and flexible every step of the way”
5. Stick to Prices
7.05/10
Nationwide Average: 5.99/10
Recent Reviews Mention...
“They didn't bill for the 2nd trailer not used”
“quote increased despite using service before”
“stick to the transit time quoted”
“Apologized and gave a credit for last-minute changes”
6. Speed
6.91/10
Nationwide Average: 8.58/10
Recent Reviews Mention...
“significant delays, not prompt”
“"quick at picking up the box, slow dropping off"”
“fast service”
“Delivery was very fast”
7. Friendliness
9.31/10
Nationwide Average: 8.91/10
Recent Reviews Mention...
“kind customer service”
“courteous and friendly team”
“customer service are very nice”
“super courteous”
8. Will Hire Again
8.53/10
Nationwide Average: 8.18/10
Recent Reviews Mention...
“Thank you for a great experience”
“first experience was great, not this time”
“would be my only choice”
“Would use U-Pack again despite minor issues”
9. Professionalism
8.79/10
Nationwide Average: 8.31/10
Recent Reviews Mention...
“initially professional and patient”
“More professional than the people who loaded”
“Professional solution”
“crew was professional and supervised well”
10. Conflict Handling
6.17/10
Nationwide Average: 4.07/10
Recent Reviews Mention...
“secured first move, but current move uncertain”
“flexible with every turn”
“Apologized and offered a credit for the inconvenience”
“reopened the truck for forgotten items”
11. Precision & Care
7.4/10
Nationwide Average: 8.01/10
Recent Reviews Mention...
“belongings arrived just as we packed them”
“no damage due to careful packing”
“resulted in damage to my items”
“Handled a difficult mountain road and driveway with skill and care.”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
1310 Cavalier Blvd, Chesapeake, VA, 23323
(844) 611-4582
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Virginia Beach Moving Services
Nearby Cities
