1-800-PACK-RAT Moving and Storage is a company that aims to make moving and storage simple by providing convenient, secure, and affordable solutions. The company offers a range of services, including long-distance moving solutions, local moving solutions, on-site storage solutions, secure warehouse storage solutions, all-steel containers, and business solutions. They have a nationwide network of more than 65 secure warehouse storage facilities and take pride in offering the best customer service in the industry. With their all-steel, portable storage, and moving containers, customers can ensure their items are safe and secure throughout the moving process. If you're looking for a wide range of moving services in Chesapeake, VA, exploring your local options could be beneficial.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Norfolk, Portsmouth, Suffolk, Manteo, Courtland
Moving Services
- Long-Distance Moving Solutions
- Local Moving Solutions
- On-Site Storage Solutions
- Secure Warehouse Storage Solutions
- All-Steel Containers Moving Service
- Business Moving Solutions
- Military Moving Solutions
- Residential Storage Solutions
- Business Storage Solutions
- Restoration & Remediation Storage Solutions
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Customer Reviews of 1-800-PACK-RAT Moving and Storage
We analyzed and organized the customer reviews of 1-800-PACK-RAT Moving and Storage in Chesapeake, VA using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for 1-800-PACK-RAT Moving and Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“felt like getting pro service initially but then had issues”
“exceptional attention to detail and smooth experience”
“Pack-Rat's movers turned moving stress into a seamless experience”
“meticulous attention to detail and commitment to customer satisfaction”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“container was delivered late even after the holiday delay”
“timely delivery”
“did not deliver on schedule ”
“Missed 3 deliveries.”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“had to settle for a small discount for their mistake”
“Applied an arbitrary fee, not affordable.”
“extremely expensive compared to competitors”
“different price every time called”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“had to call multiple times to get my refund confirmation”
“courteous staff”
“courteous staff shows great communication”
“Poor communication, no call back.”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“had to fight to get a refund for their mistake”
“Did not stick to quoted prices.”
“charged more than quote due to hidden fees”
“keeps claiming I owe an already paid fee”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“container did not arrive in the promised timeframe”
“pick up and delivery were both delayed”
“Reschedule of pick up extended move significantly.”
“incredibly slow as containers have not arrived yet”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“courteous staff”
“staff was courteous”
“the driver was polite and quite nice”
“Warehouse Manager is friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would not hire them again due to the issues experienced”
“would hire again because of the positive experience”
“highly recommend this company and would hire again”
“would definitely hire Pack-Rat's movers again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“drove through my yard without informing me”
“staff showed professionalism through attention to detail”
“staff conducted themselves professionally”
“Resolution team argued, unprofessional.”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“had to pull teeth to get any sort of refund or resolution”
“Did not attempt to right a wrong.”
“appear to do nothing to resolve the issue”
“nightmare to correct their mistakes”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“packed items poorly and damaged them ”
“contents were damaged due to holes in the container”
“drivers were very careful with the containers”
“all belongings arrived safely without a scratch”
Customer Insights
Interstate Move Duration: 18 days from 5 reviews
Great Crew Members
| Ryan | great guy, has been updating me |
| Warehouse Manager | quick and friendly when loading/unloading |
| Phillip, Hardeep, Satinder, Jawad | all provided great customer service |
| Philip Walston | made the process easy and retrieval a snap. |
| Franklin | was dismissive and denied request for supervisor |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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