Second Act Transition Services Review
Looking to hire Second Act Transition Services? See our detailed 11-point review based on our independent analysis of Second Act Transition Services, 19 other Winooski moving companies, and 43 moving companies in Vermont.
Key Takeaways:
- Overall rating: 7.00 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Second Act Transition Services is a Senior Move Management Company based in Northern Vermont, serving older adults and their families since 2015. This company is a member of The National Association of Senior & Specialty Move Managers and is Senior Move Manager-Certified. They focus on providing compassionate support during transitions, especially when dealing with the emotional aspect of moving and sorting through a lifetime of memories. Their services include decluttering, downsizing, and relocating, offering full service internal moves within senior communities and assistance in selecting the best Winooski, VT moving company. The company is managed and operated by husband and wife team, Donald A. Rathgeb Jr. and Cherie Bergeron.
Our Research
- Analyzed 6 total reviews
- Reviewed 1 social profiles and review listings
- Checked for license verification at FMCSA
- Crunched 12 data points pertaining to the above
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Second Act Transition Services & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 7.69 | ↓ -7.4% | 3 | 0 | 100.0% | |
| Communication | 6.93 | ↓ -6.8% | 1 | 0 | 100.0% | |
| Speed | 7.57 | ↓ -10.4% | 1 | 0 | 100.0% | |
| Friendliness | 7.93 | ↓ -9.2% | 2 | 0 | 100.0% | |
| Will Hire Again | 7.22 | ↓ -10.3% | 2 | 0 | 100.0% | |
| Professionalism | 7.26 | ↓ -11.2% | 1 | 0 | 100.0% | |
| Conflict Handling | 5.21 | ↑ 28.2% | 1 | 0 | 100.0% | |
| Precision & Care | 7.31 | ↓ -7.8% | 1 | 0 | 100.0% |
Recent Second Act Transition Services Reviews
Quality - 7.69/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 6.93/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Speed - 7.57/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 7.93/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 7.22/10
How likely a customer is to hire the same movers again for their next move.
Overall Review Distribution
Professionalism - 7.26/10
Did the moving crew behave in a professional manner on moving day?
Overall Review Distribution
Conflict Handling - 5.21/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 7.31/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by Second Act Transition Services
- De-Cluttering and Downsizing
- Relocating
- Full service internal moves within senior community or assistance with selection of movers
- Arrange for shipments and storage
- Packing for move to new home
- Unpack and set up the new residence if moving locally
- Provide referrals for professionals Senior Move Managers for out of area moves
- Remove packing boxes and clutter
- Clean out garages, basements, and other areas
- Sort household goods to sell, donate, or distribute to family and others
Licenses
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Detailed Customer Insights
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Contact Second Act Transition Services
- Winooski, VT, 05404
- (802) 578-7485
- http://secondactvt.com/
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How we ranked the top Vermont movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Vermont.
Rating Methodology
Here's the methodology we used to come up with the best movers in Vermont:
Our original review-based ranking algorithm
We started with a total of 43 companies that offer moving services in the Vermont area.
From these 43 companies, we analyzed a total of 2,649 reviews dating all the way back to February 2009.
We also reviewed a total of 0 state and federal moving licenses from these 43 companies and 98 different 3rd party review and social profiles.
Each of the ~2,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 6,937 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 694 Winooski moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Vermont moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
