1-800-PACK-RAT Moving and Storage is a company that provides convenient, secure, and affordable moving and storage solutions. They offer all-steel, portable storage and moving containers to ensure the safety and security of your items. Their services include long-distance moving solutions, local moving solutions, on-site storage solutions, secure warehouse storage solutions, all-steel containers, and business solutions. With a nationwide network of more than 65 secure warehouse storage facilities, 1-800-PACK-RAT ensures that your belongings are safe and secure. They are dedicated to providing the best customer service in the industry, helping customers with cross-country moves, storage for home renovations, and more. For those looking for more options, there's an array of experienced movers serving Salt Lake City, UT that can be considered. Save $100 when you book your local move or storage order online using promo code BOOK100.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: West Valley City, West Jordan, Millcreek, Taylorsville, Murray, Draper, BountifulShow More >
Moving Services
- Long-Distance Moving Solutions
- Local Moving Solutions
- On-Site Storage Solutions
- Secure Warehouse Storage Solutions
- All-Steel Containers service
- Business Moving Solutions
- Cross-Country Moving service
- Military Moving service
- Portable Storage Containers service
- Restoration & Remediation Storage Solutions
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Customer Reviews of 1-800-PACK-RAT Moving and Storage
We analyzed and organized the customer reviews of 1-800-PACK-RAT Moving and Storage in Salt Lake City, UT using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for 1-800-PACK-RAT Moving and Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“they lied about delivery scheduling”
“”
“Pack-Rat's unique approach made the entire process a breeze”
“Choosing PACK-RAT Moving Services was the best decision”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“had to stay in Airbnb extra days due to their delay”
“constant last second delays”
“they tried delivering it early without notice”
“container picked up and delivered late”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“they were having a 40% off summer sale”
“the cost felt high but justified by service.”
“expensive due to unexpected charges”
“recommend spending a little more with another company”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“communication about delivery was misleading”
“charged me for an extra month despite calling ASAP”
“customer service was excellent.”
“team's expertise, coupled with courteous and helpful demeanor”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“extra charges NOT included in my original estimate”
“charged unexpectedly nearly $1000 more”
“ask you to pay for their mistakes”
“quoted prices not honored”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“extremely efficient”
“facility is "over-booked"”
“container delivery was delayed”
“very slow service”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“their friendly team went above and beyond”
“courteous and helpful demeanor”
“people can be rude”
“driver was nice and easy to work with”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“definitely will go with another company”
“not honest”
“recommend this company and would hire again.”
“would hire again ”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“not professional at all”
“team's expertise shows high professionalism”
“Crew's irresponsible attitude showed unprofessionalism.”
“extremely poorly managed logistics and customer service teams”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“only gave a $60 credit for significant inconvenience”
“severe lack of responsibility and integrity”
“did not fulfill our claim for damages ”
“company made concerted effort to address complaints”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“Irresponsible handling led to concerns about item safety.”
“dropped a container, indicating careless handling”
“container lost and delivery delayed”
“many of our belongings were broken ”
Customer Insights
Cost: $ 1177.00 from 5 historical data points
Interstate Move Duration: 10 days from 3 reviews
Great Crew Members
| Mallory, Julia | worked hard across time zones to fulfill needs |
| Kevin | Kevin went above and beyond to help |
| Kevin | Kevin set's a standard of quality for customer service |
| Kai | Kai is a life saver |
| Chase | very helpful in taking care of the additional rent |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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