Units Moving and Portable Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Additional Cities Served: Cibolo, Converse, Boerne, Leon Valley, Selma, Pleasanton, HelotesShow More >
Awards
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Customer Reviews of Units Moving and Portable Storage
We analyzed and organized the customer reviews of Units Moving and Portable Storage in San Antonio, TX using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for Units Moving and Portable Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“great service”
“Mel and everyone at Units were great”
“They beat their competition”
“these guys are outstanding”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“punctual”
“they were on time”
“driver was on time”
“they provided same day service”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“the price was excellent”
“most cost effective move ever”
“This is a great value”
“low cost”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“flexible, responsive”
“Very Responsive”
“Great about rescheduling a pickup on different occasions”
“chat support was very rude”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“did exactly what they promised”
“Moved container to the other side of property without extra charge”
“moved the storage unit at no expense to me”
“always delivered and dropped off as promised”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“fast delivery and pickup”
“provided same day service implies fast service”
“Very fast service.”
“they were here in a flash for pick-up”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“Done with ease and professionalism.”
“People there were friendly”
“Staff was friendly.”
“Heather Lindsey was very rude”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“would hire again”
“would definitely recommend”
“exceeded expectations”
“have moved 28 times and say it's the most cost effective”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“professional”
“Done with ease and professionalism.”
“Very professional and took pride in their work”
“crew was professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“resolved a billing issue promptly and courteously”
“Accommodated request without extra charge”
“moved the unit to the storage and then to my new apartment”
“Driver returned to fix a screw not in place.”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“Units are always delivered clean and in excellent condition”
“took great care with all of my belongings”
“furniture was delivered without any damage”
“no mention of damaged items, so assume careful handling”
Great Crew Members
| Mel | Mel was helpful in explaining the process |
| Gilbert | enjoyed working with Gilbert |
| Delivery man | Went above and beyond, not easy placement. |
| Mel | Mel did a good job |
| Gilbert | because he called me and ensured the move at no expense |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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