First Responders Moving Review
Looking to hire First Responders Moving? See our detailed 11-point review based on our independent analysis of First Responders Moving, 100 other San Antonio moving companies, and 1,885 moving companies in Texas.
Key Takeaways:
- Overall rating: 6.34 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Founded in 2011, First Responders Moving is a moving company based in San Antonio, Texas. Staffed by active or former first responders from the fire department, law enforcement, and military backgrounds, this company provides both residential and commercial moving services in San Antonio, TX. Firefighter-owned and operated, First Responders Moving ensures customer trust, professionalism, and attention to detail. They provide clients with their own account page to manage moving details, advanced technology for on-site move management, and a dedicated Relocation Manager to ensure smooth coordination throughout the process.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between First Responders Moving & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 7.60 | ↓ -8.5% | 62 | 26 | 70.5% | |
| Punctuality | 6.36 | ↓ -20.3% | 22 | 14 | 61.1% | |
| Affordability | 5.75 | ↓ -24.0% | 10 | 9 | 52.6% | |
| Communication | 5.24 | ↓ -29.5% | 21 | 27 | 43.8% | |
| Stick to Prices | 4.34 | ↓ -27.2% | 6 | 10 | 37.5% | |
| Speed | 7.10 | ↓ -16.0% | 28 | 14 | 66.7% | |
| Friendliness | 9.57 | ↑ 9.6% | 62 | 2 | 96.9% | |
| Will Hire Again | 6.92 | ↓ -14.1% | 61 | 33 | 64.9% | |
| Professionalism | 7.96 | ↓ -2.6% | 45 | 14 | 76.3% | |
| Conflict Handling | 1.87 | ↓ -54.1% | 2 | 25 | 7.4% | |
| Precision & Care | 7.09 | ↓ -10.5% | 36 | 19 | 65.5% |
Recent First Responders Moving Reviews
Quality - 7.60/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 6.36/10
Did the crew show up on-time with the required equipment?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Affordability - 5.75/10
How affordable was the moving service?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Communication - 5.24/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Stick to Prices - 4.34/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Speed - 7.10/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Friendliness - 9.57/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 6.92/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 7.96/10
Did the moving crew behave in a professional manner on moving day?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Conflict Handling - 1.87/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Precision & Care - 7.09/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Additional Details
Moving Services Offered by First Responders Moving
- Residential Moving
- Commercial Moving
- Interior Designer Services
- Labor-Only Services
- Local Moving
- Long-Distance Moving
- Packing Services
- Storage Services
- Furniture Moving
- Appliance Moving
Licenses
State & federal license information
Texas Moving License
Status: Active (last checked: 6/06/25)Texas Moving License Information
- License Number: 007446340C
- License Status: Active
- Date Issued: 4/30/24
USDOT Interstate License
Status: Not Authorized for Interstate Moves (last checked 6/26/25)- USDOT: 2133539
- MC: 928949
- ENTITY TYPE: Carrier
7
Registered Trucks, Tractors, or Vans
7
Registered Drivers
2/02/17
Most Recent USDOT Update
1
Annual Interstate Miles (2016)
Detailed Customer Insights
Based on our analysis of First Responders Moving's customer reviews:
4.5 hrs
Local Move Duration
based on 11 reviews
Error. Please try again later.
Awards
Contact First Responders Moving
- 11889 Starcrest Dr, San Antonio, TX, 78247
- (210) 616-1020
- https://firstrespondersmoving.com/
Follow First Responders Moving:
How we ranked the top Texas movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Texas.
Rating Methodology
Here's the methodology we used to come up with the best movers in Texas:
Our original review-based ranking algorithm
We started with a total of 1,885 companies that offer moving services in the Texas area.
From these 1,885 companies, we analyzed a total of 328,866 reviews dating all the way back to June 2007.
We also reviewed a total of 541 state and federal moving licenses from these 1,885 companies and 5,867 different 3rd party review and social profiles.
Each of the ~328,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 912,273 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 147,297 San Antonio moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Texas moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
