Austin Van & Storage Review
Looking to hire Austin Van & Storage? See our detailed 11-point review based on our independent analysis of Austin Van & Storage, 100 other San Antonio moving companies, and 1,891 moving companies in Texas.
Key Takeaways:
- Overall rating: 6.22 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
Austin Van & Storage, a family-owned and operated company since 1960, focuses on providing reliable, full-service moving services to both commercial and residential customers in the Central Texas region. The company services areas including San Antonio, TX, Austin, and Corpus Christi and offers local, long-distance, and international moving services. In addition to the transportation of goods, they offer packing, corporate relocation, and storage services. Austin Van & Storage also works in alliance with Bekins Van Lines for office relocations, big or small. They distinguish themselves by providing realistic estimates, guaranteed prices, a quality assurance program, and a 100% satisfaction guarantee.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Austin Van & Storage & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 6.91 | ↓ -16.8% | 6 | 4 | 60.0% | |
| Punctuality | 5.98 | ↓ -25.1% | 1 | 1 | 50.0% | |
| Communication | 6.33 | ↓ -14.8% | 2 | 1 | 66.7% | |
| Speed | 7.68 | ↓ -9.0% | 1 | 0 | 100.0% | |
| Friendliness | 8.88 | ↑ 1.7% | 8 | 0 | 100.0% | |
| Will Hire Again | 6.44 | ↓ -20.0% | 6 | 5 | 54.5% | |
| Professionalism | 6.04 | ↓ -26.1% | 2 | 3 | 40.0% | |
| Conflict Handling | 2.22 | ↓ -45.4% | 0 | 1 | 0.0% | |
| Precision & Care | 6.32 | ↓ -20.3% | 2 | 2 | 50.0% |
Recent Austin Van & Storage Reviews
Quality - 6.91/10
Overall quality of the service provided on moving day.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Punctuality - 5.98/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Communication - 6.33/10
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
Overall Review Distribution
Speed - 7.68/10
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
Overall Review Distribution
Friendliness - 8.88/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 6.44/10
How likely a customer is to hire the same movers again for their next move.
Recent Customer Praises
Recent Customer Complaints
Overall Review Distribution
Professionalism - 6.04/10
Did the moving crew behave in a professional manner on moving day?
Overall Review Distribution
Conflict Handling - 2.22/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 6.32/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by Austin Van & Storage
- Local Moving
- Long Distance Moving
- International Moving
- Corporate Relocation
- Storage Services
- Packing Services
- Piano Moving
- Office Moving
- Residential Moving
- Commercial Moving
Licenses
State & federal license information
USDOT Interstate License
Status: Not Authorized for Interstate Moves (last checked 6/30/25)- USDOT: 2013222
- ENTITY TYPE: Carrier
9
Registered Trucks, Tractors, or Vans
5
Registered Drivers
3/29/10
Most Recent USDOT Update
4,490
Annual Interstate Miles (2009)
Detailed Customer Insights
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Contact Austin Van & Storage
- 7934 Webbles Dr, San Antonio, TX, 78218
- +1 210-666-6683
- https://www.austinvan.com/
Follow Austin Van & Storage:
How we ranked the top Texas movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Texas.
Rating Methodology
Here's the methodology we used to come up with the best movers in Texas:
Our original review-based ranking algorithm
We started with a total of 1,891 companies that offer moving services in the Texas area.
From these 1,891 companies, we analyzed a total of 328,866 reviews dating all the way back to June 2007.
We also reviewed a total of 541 state and federal moving licenses from these 1,891 companies and 5,876 different 3rd party review and social profiles.
Each of the ~328,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 913,701 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 146,181 San Antonio moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Texas moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
