1-800-PACK-RAT Moving and Storage is a company that provides convenient, secure, and affordable moving and storage solutions. They facilitate both cross-country and local moves with their all-steel, weatherproof moving and storage containers, aiming to make the process as simple as possible for their customers. Among the numerous movers in San Antonio, TX, they ensure the safety of the items stored inside and differentiate themselves by their customer service. The company also provides onsite storage solutions for home or business renovation projects, as well as secure warehouse storage in over 65 facilities nationwide. They also offer moving solutions for businesses, assisting in things like relocating to new storefronts or aiding with inventory management.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: New Braunfels, Universal City, Pearsall, Poteet
Moving Services
- Local Moving Solutions
- Long-Distance Moving Solutions
- Cross-Country Moving Solutions
- On-Site Storage Solutions
- Secure Warehouse Storage Solutions
- All-Steel Containers
- Business Solutions
- Military Moving
- Residential Solutions
- Portable Storage Containers
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Customer Reviews of 1-800-PACK-RAT Moving and Storage
We analyzed and organized the customer reviews of 1-800-PACK-RAT Moving and Storage in San Antonio, TX using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for 1-800-PACK-RAT Moving and Storage based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“smooth and pleasant move”
“they made my relocation feel effortless and well-managed”
“Pack-Rat Moving made my move stress-free and efficient”
“Beyond satisfied with the service”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“multiple no-shows and late rescheduling”
“container has still not arrived”
“Pod was not moved on the day it was supposed to”
“showed up when they were supposed to”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“the price was very reasonable”
“pricing is unbeatable”
“they were way more affordable than pods”
“hidden fees and charged more than agreed”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“friendly service staff”
“they are attentive”
“phone customer service is horrible”
“people were courteous and professional in communication”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“quote one price then add service charges”
“promised not to charge full pick up fee but did”
“denied my claim without proper investigation”
“promised refund but did not process it”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“Pod was not moved on time”
“very quick picking up”
“delivery delays due to minor equipment issues”
“Containers were not delivered on time”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“friendly service staff”
“their friendly attitude made my move positive”
“they are pleasant”
“drivers and contact persons were great”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“strongly suggest them and would hire again”
“would hire again”
“would hire again”
“highly recommend their services”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“highly efficient team”
“did not conduct themselves professionally”
“drivers were great, implying professionalism”
“extremely unprofessional behavior by the driver”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“finally they did cut the fuel cost up charge”
“refused my claim, didn't attempt to right a wrong”
“apologized and offered a partial refund”
“Did not attempt to rectify the situation”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“meticulous attention to details”
“scraped up my new driveway”
“furniture was tipped over hitting other furniture”
“all of my items arrived safe and sound”
Customer Insights
Cost: $ 3119.00 from 6 historical data points
Interstate Move Duration: 8 days from 8 reviews
Great Crew Members
| Caleb | Caleb compensating us $200 suggests good service |
| James | James was very professional and polite, resolved issues |
| Ameesha | was incredibly and extremely patient |
| Whitney, Devon, Joey | worked professionally and kept promises |
| Heather, Fredi | Heather and Fredi made the move excellent |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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