Truck Rental at U-Haul Review
Looking to hire Truck Rental at U-Haul? See our detailed 11-point review based on our independent analysis of Truck Rental at U-Haul, 109 other Roanoke moving companies, and 1,891 moving companies in Texas.
Key Takeaways:
- Overall rating: 6.37 out of 10
- Highest 11-point rating category: Friendliness
- Our rankings and results are unbiased & backed by data… NOT paid promotions
About
U-Haul, founded in 1945 by L.S. "Sam" Shoen and his wife Anna Mary Carty Shoen, has served the do-it-yourself moving and storage markets for over 75 years. Originally established in Portland, Oregon, U-Haul pioneered the concept of one-way trailer rentals that cater to household movers, which was a novel idea post-World War II. Now headquartered in Phoenix, AZ, U-Haul has grown into a giant in the industry with approximately 176,000 trucks, 127,000 trailers, and 41,000 towing devices across North America. The company offers a range of services including truck and trailer rentals, self-storage units, portable moving containers (U-Box), trailer hitches installation, and propane sales. Unique for its extensive dealer network, U-Haul emphasizes no capital investment partnerships with local dealers to expand its service reach. U-Haul also stands out for its commitment to sustainability and dedication to the military community, underscoring its corporate ethos with ongoing support and recognition of veterans.
Our Research
11 Point Rating
| Metric | Score Out of 10 | vs Nationwide Comparison between Truck Rental at U-Haul & the average of all
moving companies nationwide | Positive Reviews The total number of reviews that rated the metric positively (a score of 7-10) | Negative Reviews The total number of reviews that rated the metric negatively (a score of 1-6) | Positive Score | |
|---|---|---|---|---|---|---|
| Quality | 7.89 | ↓ -5.0% | 5 | 0 | 100.0% | |
| Punctuality | 7.63 | ↓ -4.4% | 2 | 0 | 100.0% | |
| Affordability | 6.80 | ↓ -10.2% | 1 | 0 | 100.0% | |
| Stick to Prices | 3.54 | ↓ -40.6% | 0 | 1 | 0.0% | |
| Friendliness | 8.09 | ↓ -7.4% | 3 | 0 | 100.0% | |
| Will Hire Again | 7.24 | ↓ -10.0% | 4 | 1 | 80.0% | |
| Professionalism | 7.54 | ↓ -7.8% | 2 | 0 | 100.0% | |
| Conflict Handling | 2.27 | ↓ -44.1% | 0 | 1 | 0.0% | |
| Precision & Care | 7.07 | ↓ -10.8% | 1 | 0 | 100.0% |
Recent Truck Rental at U-Haul Reviews
Quality - 7.89/10
Overall quality of the service provided on moving day.
Overall Review Distribution
Punctuality - 7.63/10
Did the crew show up on-time with the required equipment?
Overall Review Distribution
Affordability - 6.80/10
How affordable was the moving service?
Overall Review Distribution
Stick to Prices - 3.54/10
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
Overall Review Distribution
Friendliness - 8.09/10
Was the moving crew cordial and friendly to be around on moving day?
Overall Review Distribution
Will Hire Again - 7.24/10
How likely a customer is to hire the same movers again for their next move.
Overall Review Distribution
Professionalism - 7.54/10
Did the moving crew behave in a professional manner on moving day?
Overall Review Distribution
Conflict Handling - 2.27/10
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
Overall Review Distribution
Precision & Care - 7.07/10
Were walls scratched? Did furniture get scuffed, broken, or lost?
Overall Review Distribution
Additional Details
Moving Services Offered by Truck Rental at U-Haul
- Local Moving
- Long-Distance Moving
- Cross-Country Moving
- International Moving
- College Moving
- Military Moving
- Packing Services
- Storage Solutions
- Last-Minute Moving
- Commercial Moving
Licenses
State & federal license information
USDOT Interstate License
Status: Authorized for Interstate Moves (last checked 1/11/25)- USDOT: 428480
- MC: 881015
- ENTITY TYPE: Carrier
141
Registered Trucks, Tractors, or Vans
250
Registered Drivers
10/17/24
Most Recent USDOT Update
2,124,000
Annual Interstate Miles (2023)
Detailed Customer Insights
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Contact Truck Rental at U-Haul
- Roanoke, TX, 76262
- (817) 491-1114
- https://www.uhaul.com/Locations/Truck-Rentals-near-Roanoke-TX-76262/859064/
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How we ranked the top Texas movers
Why you should trust us
We take reviews seriously to protect people just like you! Our team has been crunching data on moving companies since 2010. Our math-based ranking system uses data, manual review, and statistical analysis to help you hire the best movers in Texas.
Rating Methodology
Here's the methodology we used to come up with the best movers in Texas:
Our original review-based ranking algorithm
We started with a total of 1,891 companies that offer moving services in the Texas area.
From these 1,891 companies, we analyzed a total of 328,866 reviews dating all the way back to June 2007.
We also reviewed a total of 541 state and federal moving licenses from these 1,891 companies and 5,876 different 3rd party review and social profiles.
Each of the ~328,000 reviews was scored according to our detailed 11-point rating criteria
This gave us a total of 913,701 data points to compute individual company scores.
Reviews are time-weighted so that more recent reviews carry more weight. This helps you understand how a mover is doing today... not 5 years ago. We have 147,097 Roanoke moving company data points from the past 2 years that carry more weight.
Bayesian averages calculated to fairly account for the differences between companies that are newer.
The Great Guys Moving 11-Point Rating Breakdown
Our 11-point rating criteria scores every Texas moving company across 11 of the most important criteria for a succesful moving experience.
Quality
Overall quality of the service provided on moving day.
Punctuality
Did the crew show up on-time with the required equipment?
Affordability
How affordable was the moving service?
Communication
Responsiveness before, during, and after the move.
Stick to Prices
Was the final price consistent with the original quote?
Speed
Efficiency without taking unnecessary time to increase costs.
Friendliness
Was the moving crew cordial and friendly on moving day?
Will Hire Again
How likely a customer is to hire the same movers again.
Professionalism
Did the moving crew behave professionally on moving day?
Conflict Handling
How well the company responds to accidents and issues.
Precision & Care
Were walls scratched? Did furniture get damaged or lost?
