United Trust Van lines
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/11/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Customer Reviews of United Trust Van lines
We analyzed and organized the customer reviews of United Trust Van lines in Plano, TX using our proven 11-point rating system. Our rigorous evaluation process ranks each customer review for United Trust Van lines based on 11 crucial aspects of the moving experience. Here is what customers had to say about their moving experience:
1. Quality
Nationwide Average: 8.44/10
Recent Reviews Mention...
“stress-free process”
“logistics were fantastic but items arrived damaged”
“worst move I’ve had”
“great service”
2. Punctuality
Nationwide Average: 8.07/10
Recent Reviews Mention...
“delivery was late despite ample lead time”
“estimated time of arrival met”
“following day delivery”
“completely unresponsive for 2 weeks and gave very late delivery notification”
3. Affordability
Nationwide Average: 7.69/10
Recent Reviews Mention...
“increased the quote significantly”
“most reasonable price I found”
“incredibly expensive for such poor experience”
“fair pricing and reasonable costs”
4. Communication
Nationwide Average: 7.53/10
Recent Reviews Mention...
“advisor stopped responding after the deposit”
“customer service to start with was great”
“they don’t communicate well ”
“responded to my inquiries”
5. Stick to Prices
Nationwide Average: 5.99/10
Recent Reviews Mention...
“increased the quote from 6k to 10k”
“They try and add charges ”
“estimate not highly accurate”
“initial quote doubled and added extra charges”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“driver unloaded the truck all by himself”
“They took forever to deliver ”
“selected rapid shipping”
“experience was amazing”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“hard working kid unloading the truck alone ”
“hospitality of the movers”
“I'll tell my friends about these guys”
“they are communicative”
8. Will Hire Again
Nationwide Average: 8.18/10
Recent Reviews Mention...
“strongly advise against using this company”
“highly recommended”
“made move simpler for me”
“definitely would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Recent Reviews Mention...
“minimal packing, dumped items all over”
“They denied my first claim after taking over a month ”
“they offered me guidance”
“very professional, cleaned up waste”
10. Conflict Handling
Nationwide Average: 4.07/10
Recent Reviews Mention...
“did not resolve damage issue satisfactorily”
“said they couldn't find it in the warehouse ”
“refused to adjust charges despite showing contract”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“artwork arrived damaged due to poor packing”
“minimal packing material, a lot of damage and scratches]”
“care for my belongings”
“Carlos was extra careful with my belongings”
Great Crew Members
| Wayne | logistics were fantastic thanks to Wayne |
| Jacob,Carlos,Shayne | Jacob dealt with me first, Carlos and Shayne were amazing |
| Joseph | meticulously covered our furniture |
| Roberto | skillfully disassembled and reassembled |
| Sean | responsive before deposit but inaccurate estimate |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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